Job Track Description:

\n\n Requires broad technical expertise and company/industry knowledge.\n Accountable for program management functions.\n Assists other associates in achieving goals.\n Manages performance appraisals and pay reviews.\n Manages training for 3 or more employees.\n Manages hiring and termination actions.\n\n

General Profile

\n\n Accountable for team performance and results.\n Manages professional employees and/or supervisors.\n Adapts plans and priorities based on resource and operational challenges.\n Acts based on policies, procedures.\n Receives guidance from managers.\n Provides technical guidance to employees, colleagues, and customers.\n\n

Functional Knowledge

\n\n Understands and applies concepts in the field of expertise. \n Has growing knowledge of other disciplines.\n\n

Business Expertise

\n\n Translates strategy and priorities into work product.\n\n

Impact

\n\n Positively impacts the level of service.\n Influences the team’s ability to meet quality, volume, and timeline targets.\n Guides based on policies, resource requirements, budgets, and business plans.\n\n

Leadership

\n\n Builds team engagement to meet service and operational challenges.\n Provides recommendations for OT, operational expenses, and rollup data.\n\n

Problem Solving

\n\n Resolves technical, operational, and organizational problems.\n Supports problem solving across an organizational matrix.\n\n

Interpersonal Skills

\n\n Guides and influences internal and external customers, or agencies.\n\n

Responsibility Statements

\n\n Serves as point of contact and a mentor for resolving complicated issues related to accounting.\n Provides day-to-day leadership to team members.\n Organizes training and refresher sessions for the team.\n Prepares a training and developmental plan for all team members.\n Supports recruiting, staffing, training, and onboarding processes.\n Assists with performance management processes.\n Completes performance evaluations for assigned staff.\n Identifies and mitigates risks/issues that are potential bottlenecks to the process.\n Performs other duties as assigned.\n Complies with all policies, procedures, and standards.\n