What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

We are seeking a Verint Application Development & Maintenance Manager who wants to be part of a high-caliber team supporting our 31 contact centers at Cardinal. In this servant leadership role, you'll be responsible for leading a team of technology experts who support the current on-prem Verint platform, in both the build and run capacities. This role is also heavy in client interactions and client relationship building so, communication and presentation skills are crucial.

Responsibilities

Develop and cultivate trusted relationships with key clientsEnsure Run and Build Teams are working at a high levelLead projects from conception to execution, ensuring that timelines, budgets, and quality standards are met.Collaborate with enterprise architecture, operations leadership, and other teams to design and implement solutions.Provide thought leadership and guidance to internal stakeholders on best practices for Verint. Demonstrate knowledge of software development techniques, software languages, system integrations, and hardware/software platformsUtilize knowledge of the software development life cycle, modeling of business processes, application design patterns, business/functional documents.Plan and execute system implementations that ensure success and minimize risk of system outages or other negative production impacts; problem solves any system issues effectively and timely

Qualifications

8-12 years of experience, preferredBachelor’s degree in related field, or equivalent work experience, preferred4+ years of experience managing high-performing technology project teams, preferredExperience using, or developing the Verint platform, or an equivalent CCAS platformProven experience working on 1m+ projects as a PM or ManagerUnderstanding of how Customer Service works in relation to telephony platformsStrong project management skills, including the ability to manage budgets, timelines, and quality standards.Ability to develop individuals and teamsAbility to build trusting relationships with your clientsExcellent written and verbal communication skills, including the ability to communicate technical information to non-technical stakeholders.Excellent organizational skillsHigh energy level, a team player, and a self-starter.

What is expected of you and others at this level

Manages department operations and supervises professional employees, front line supervisors and/or business support staffParticipates in the development of policies and procedures to achieve specific goalsEnsures employees operate within guidelinesDecisions have a short term impact on work processes, outcomes and customersInteracts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior managementInteractions normally involve resolution of issues related to operations and/or projects Gains consensus from various parties involved

Anticipated salary range: $121,600 - $182,385

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 03/29/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

#LI-Remote

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Apply