Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Asset Protection De-Escalation and Physical Security, ensures the safety and security of the company's retail assets, including stores, employees, customers, and inventory. They promote a safe work environment and protect the company’s bottom line through customer service and safety awareness. The ideal candidate possesses a strong understanding of safety protocols, risk assessment, loss prevention techniques, and asset protection strategies. The Asset Protection Manager, Safety & Physical Security, reports to the Senior Director of Asset Protection and collaborates closely with store managers, security teams, and corporate leadership to develop and implement effective safety and security measures.

What You Will Do

Oversee and execute Asset Protection Safety Programs at our Flagship Herald Square location. Attend store rallies and town halls to discuss AP safety initiatives and provide support. Lead the AP Safety team. Manage and support immediate response to safety-related incidents in the store. Identify and address potential safety incidents or disruptions to protect the brand. Conduct safety audits and vulnerability assessments to identify hazards. Manage installation and maintenance of security systems, including CCTV cameras and access controls. Collaborate with colleagues and managers to support well-being and follow-up on Employee Assistance Program (EAP) needs. Complete incident reports for safety-related issues. Analyze safety data and develop strategies, coverage, and mitigation tactics. Learn about and communicate emerging trends and best practices to teams to mitigate vulnerabilities. Collaborate with Law Enforcement Liaison and Community Manager on safety and physical security strategies. Provide weekly safety reports to senior leadership and outline action steps to reduce incidents. Participate in monthly store safety meetings. Train store employees on safety protocols and emergency procedures with Operations. Support ongoing de-escalation training. Patrol high-traffic entrances and departments to prevent and detect safety concerns. Use safety and incident reporting to analyze trends and develop strategies. Maintain communication via two-way devices with Asset Protection Detectives, Management, and colleagues. Ensure strict compliance with company policies on apprehensions, searches, and evidence preservation. Handle proprietary, sensitive, and confidential information responsibly. Prepare reports on safety incidents. Build and maintain partnerships with store colleagues and external groups like law enforcement. Facilitate first aid for customers and colleagues. Perform other assigned responsibilities.

Skills You Will Need

Safety Protocols: Understanding and implementing safety standards and protocols relevant to retail environments.

Asset Protection Strategies: Developing and executing strategies to safeguard retail assets including stores, employees, customers, and inventory.

Leadership: Leading and managing a team responsible for safety initiatives, incident response, and ongoing training.

Emergency Response: Skills in immediate response to safety-related incidents, including effective coordination and resolution.

Data Analysis: Analyzing safety data to identify trends, formulate strategies, and improve safety measures.

Communication: Strong communication skills to collaborate with store managers, security teams, and corporate leadership, as well as to communicate safety protocols to store employees.

Compliance: Ensuring strict adherence to company policies and legal regulations regarding safety, security, and incident handling.

Confidentiality: Handling sensitive information with discretion and maintaining confidentiality.

Partnership Building: Establishing and maintaining effective partnerships with internal stakeholders (colleagues, managers) and external groups (law enforcement, community partners).

Training and Development: Ability to train and educate store employees on safety protocols, emergency procedures, and de-escalation techniques.

Problem-Solving: Strong problem-solving skills to address safety incidents, disruptions, and vulnerabilities effectively. 

Who You Are

Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. Candidates with a High School Diploma or equivalent are encouraged to apply. 3-5 years of prior Asset Protection management experience. Able to work a flexible schedule based on department and company needs.

What We Can Offer You

An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development 8 paid holidays Paid Time Off (first year prorated depending on start date) Tuition reimbursement program Guild education benefit funds 100% of tuition, books, and fees in designated programs Colleague Resource Groups (CRGs) and give-back/volunteer opportunities Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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