Assistant Manager is responsible for day-to-day activities within the assigned region, as well as for maintenance of quality, content, consistency, and continuity of all work performed, per established ABS and Division policies, procedures, and standards, under the direction of the Country Manager.

What You Will Do:

Stays actively informed concerning business and management developments affecting the present and potential customers and communicates this information promptly to the Country Manager. Maintains constant vigilance regarding pertinent activities of competitors (i.e., changes in business strategies, technical capabilities, marketing tactics, organization, and management) operating in the country, especially other major certification bodies, and communicates intelligence to the Country Manager. Assists in the development of short- and long-range manpower needs based on the projected business climate to ensure that qualified, trained staff are available as needs arise. Assists the Country Manager to ensure that staff is organized and staffed appropriately to carry out the business plan and budget, as approved, following established policies, procedures, and standards. Prepares and maintains a 12-month rolling Auditor Assignment Plan for certification projects, and appropriately assigns the project to the auditor.  Identify the training needs of the staff/contractors and maintain competency so that such needs are fulfilled within the framework of existing policies, procedures, plans, and budgets. Ensures that all ABS Quality System requirements concerning work within the region are fulfilled. Keeps informed of the product and service capabilities of the certification business, identifies improvement and developmental needs takes action to capitalize on prospective market opportunities, and makes recommendations for technology or technical tools and manpower skills necessary to implement new and improved products and services. Actively promotes the services including planning and preparation of seminars/training courses and capabilities of the certification business to customers and monitors the execution of similar activities by subordinates. Monitors the delivery and quality of services to customers in terms of customer satisfaction, and actively communicates with clients and/or contractors to solve any issues raised in the services. Prepares invoices following the procedures and monthly project forecast with revenue. Prepares payment vouchers to contractors with verification of expenses. Maintain and update Database (MORSI and LiveLink) as required. Maintain office and facilities including furniture/PCs/networks for appropriate utilization, act as Fire Prevention Controller as required by local law

What You Will Need:

Education and Experience

Bachelor's degree or recognized equivalent in an appropriate technical discipline is preferred; should have previous related third party-service experience and appropriate certification and/or licenses in area of specialization. Minimum of 10 years of related experience.

Knowledge, Skills, and Abilities

The knowledge and ability to communicate orally and in writing highly complex and unique technical issues to laymen and experts in related technical fields. The management skills to organize, plan, and direct the work activities of other professional employees. The human relations skills necessary to organize, direct and motivate senior-level professionals and managers. These skills are also necessary to develop strong client relationships at the highest levels. An entrepreneurial mentality that enables the incumbent to recognize and capitalize on new business opportunities. Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy. 

Reporting Relationships:

Works under the direction of the Country Manager.