Manager, Associate Team Requisition ID: 217161 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** As a leader of an Associate Private Banking team the incumbent contributes to the Private Banking’s success through leading the delivery of sound advice and administration of the Private Banking team’s assigned book of business. The incumbent ensures the team of Associates delivers exceptional personal service and leads the overall day-to-day management of retail, small business, and custom Private Banking solutions. In addition, the incumbent is accountable for coaching and employee development, overseeing compliance standards and resource management within the assigned team and liaising with Private Banking Head Office on updates, enhancements and training. As a Manager, Associate Team, the incumbent will work closely with the Team Lead and provide direction to team members in a manner consistent with the overall Private Banking strategy. **Is this role right for you? In this role you will:** **Lead a team of Associates, ensuring the delivery of the highest level of service and advice during all client** **interactions by:** + Demonstrating a passion for engaging with affluent and influential clients, delivering exceptional client experiences, and making a significant impact in the lives of our clients. + Developing a full knowledge and understanding of Bank products, services, processes, and policies. + Maintaining an acute focus on responding quickly and resourcefully to client requests with professionalism, ensuring first time right approach and acting with a sense of urgency. + Inspiring healthy branch culture by demonstrating respect in all interactions with branch members and partners + Monitoring client concerns and complaints to ensure they are resolved, escalating where required **Provide support and leadership in the onboarding and management of client relationships by ensuring** **Associate Private Bankers:** + Accompany Private Bankers on client meetings and calls as required. + Understand the client’s financial goals and preferences, analyze and anticipate their needs and recommend appropriate solutions. + Provide end-to-end ownership over advice-based solutions including account opening, investments, credit cards, lines of credits and mortgages. + Enhance the client experience through the introduction of alternate channels (e.g., digital and ScotiaConnect) + Identify opportunities to expand existing relationships and make referrals to Scotia Wealth + Management partners in response to changes in the client’s needs or preferences. **Support the Associate Private Bankers with their team’s portfolio of less complex credits by:** + Developing a thorough knowledge and understanding of commercial and retail credit principles. + Ensuring team members conduct a thorough evaluation of the client’s borrowing needs and strategies, income sources and capacity to formulate a succinct credit proposal for adjudication. + Exercising sound judgement and financial analysis when granting loans within authorized limits. + Overseeing the administration of Total Wealth product solutions including Online Loans and Private Banking Overdraft Facilities. + Monitoring financial status and proactively identifying unfavourable trends, escalating as required. **Inspire, lead, and develop a diverse service team by:** + Ensuring team members have a clear understanding of financial and non-financial goals. + Embracing and championing change management initiatives across your team and all branch employees by providing clear communication and support. + Collaborating with Private Bankers, Team Leads, Regional Directors and Vice Presidents to ensure role consistency, change adoption, defect management, service quality and efficiency + Coordinating peer-to-peer support for new employees within your team and across Private Banking branches. + Providing regular coaching, feedback, direction and support of direct reports and peers. + Recognizing and rewarding success, informing and supporting individual development plans, and managing non-performance. + Planning and leading regular team skills development sessions and huddles while facilitating the sharing of best practices. + Managing workload, vacation coverage and leaves of absence for team to ensure a consistent client experience. + Resolving issues/negotiating compromises between team members. + Collaborating with Senior Client Service Leads and Regional Operations & Service leaders to promote team cohesion **Lead the administration and compliance functions for assigned team, overseeing the implementation and** **sustainment of bank policies, procedures, and special initiatives to minimize the Bank’s exposure to risk by:** + Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Work Hub, Digital Courier, Customer Inquiry & Request and Accounting Support Package reviews. + Maintaining oversight of all team compliance dashboard metrics (e.g., KYC, retail lending, delinquency, potential risk report, maturities), ensuring outstanding issues are resolved in a timely manner and trending defects are addressed. + Executing duties as Branch Compliance Officer (BCO) for the sale of Mutual funds, ensuring branch compliance with Mutual Fund Dealers Association (MFDA) rules and regulations as well as Scotia + Securities Inc. (SSI) guidelines/processes, as applicable. + Leading operational excellence and a satisfactory Branch audit. + Ensuring team stays current on retail lending compliance, regulatory compliance, and custody requirements and changes. + Adhering to compliance with regulatory activities and guidance over Occupational Health & Safety. + Monitoring team’s strict adherence to Bank security procedures, including retail lending policies and processes, assigned authorities and limits. + Adhering to and ensuring team members’ compliance with cash, custody and security procedures at all times. + Escalating fraudulent activities to your Team Lead and Private Banking/Fraud Deterrance Escalation contacts. + Escalating concerns, deficiencies and trends, and items requiring attention to PB Support. **Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:** + 5 years+ Retail or Commercial banking experience. + Experience with employee development and coaching. + Experience with client service standards and change management. + University or community college degree preferred. he successful completion of a course of study that will enable registration with the appropriate provincial securities commission to obtain a license to sell mutual funds. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.