About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Annual Salary: $78,500.00 - $93,000.00 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to provide operational team direction in accordance with established systems and procedures. This role manages Bankcard services, which includes ATM disputes and Merchant requests. A customer service background is an integral part of the bank’s success. Essential Functions + Manage Bankcard services, ATM disputes and Merchant request and resolve complex problems as needed + Resolve customer service issues, manage, and coordinate team productivity using a working knowledge of team processes and procedures + Ensure timely and accurate completion of departmental work and management reports + Prevent financial losses by maintaining strong attention to detail on established bank controls + Ensure all departmental controls are followed including SLA’s and compliance deadlines + Understand the functions of the department and impact of results. Several processes are driven by various Service Level Agreements and impact our relationships with Commercial customers + Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members + Conduct performance evaluations aligned with job functions, ensuring clear expectations are set to achieve optimal results + Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs + Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required + Support budget management, planning and expenditure + Perform other duties as assigned Knowledge, Skills & Abilities Required + Strong knowledge of Bankcard maintenance, Merchant setup and ATM disputes, including knowledge of best practice + Moderate knowledge of the banking industry and bank operations + Ability to learn relevant Commerce operating systems + Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently solve problems + Ability to drive results and balance management of organizational risk and meeting goals of the business + Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals + Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing + Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values + Intermediate level proficiency with Microsoft Word, Excel, SharePoint and Outlook Education & Experience + Bachelor’s degree in Business or equivalent combination of education and experience required + 6+ years of bank operations experience required + 3+ years leadership/supervisory experience required ** Hybrid Schedule: In office 1 day per week ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Bankcard, ATM, & Merchant Services job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $ 78,500 to $ 93,000 annually . #LI-Hybrid The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more. Location: 811 Main St, Kansas City, Missouri 64105 Time Type: Full time Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team. Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion and Diversity at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team) Want to be notified of positions that fit your preferences? Follow these easy steps: + Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner + Sign-up up for Job Alerts + We’ll contact you about positions that match your skills and interests Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.