Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Requires broad technical expertise and company/industry knowledge. + Accountable for program management functions. + Assists other associates in achieving goals. + Manages performance appraisals and pay reviews. + Manages training for 3 or more employees. + Manages hiring and termination actions. **General Profile** + Accountable for team performance and results. + Manages professional employees and/or supervisors. + Adapts plans and priorities based on resource and operational challenges. + Acts based on policies, procedures. + Receives guidance from managers. + Provides technical guidance to employees, colleagues, and customers. **Functional Knowledge** + Understands and applies concepts in the field of expertise. + Has growing knowledge of other disciplines. **Business Expertise** + Translates strategy and priorities into work product. **Impact** + Positively impacts the level of service. + Influences the team’s ability to meet quality, volume, and timeline targets. + Guides based on policies, resource requirements, budgets, and business plans. **Leadership** + Builds team engagement to meet service and operational challenges. + Provides recommendations for OT, operational expenses, and rollup data. **Problem Solving** + Resolves technical, operational, and organizational problems. + Supports problem solving across an organizational matrix. **Interpersonal Skills** + Guides and influences internal and external customers or agencies. **Responsibility Statements** + Leads day-to-day functions, including people management and operational subjects. + Drives innovation and efficiencies of business opportunities, applying processes improvements or new systems. + Responsible for compliance, organizational policies and local regulations. + Responds to ongoing delivery queries and escalations. + Discusses open issues during client meetings. + Monitors volume-driven trend activities to develop strategic recommendations for continuous improvement. + Engages clients or vendors to gather requirements for applicable changes. + Provides resolution to a range of complex processes. + Ensures performance and quality standards. + Identifies opportunities for cross-client standardization. + Responsible for routine maintenance and continuity plan updates. + Performs other duties as assigned. + Complies with all policies, procedures, and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._