Posting Description

MANAGER, BENEFITS SERVICES, Human Resources, to manage and mentor two senior benefits specialists, a client service team, and a Tuition Assistance Specialist, with the objective of delivering high quality service in response to phone, email, or in-person inquiries from approximately 20,000 members of the MIT community (employees, retirees, former employees, internal business partners, etc.). Allocate resources to ensure adequate coverage at all times; resolve benefit issue escalations across all benefits; ensure accurate benefit enrollment transactions; report, quarterly, on activity levels, client satisfaction, and trends; administer the Tuition Assistance Plan ensuring compliance with the IRS regulations; identify technology or process improvements to enhance customer service or efficiency; support open enrollment system testing. Coordinate with Associate Director, Health and Welfare, the Director, Benefits, and the Director, Communications on all broad-based communications to the MIT community and major benefit change initiatives; partner with the Associate Director on vendor management, plan revisions, and management of projects such as the total compensation statement; coordinate with Human Resource Information Technology and other departments to maintain data standards and security; provide tactical advice and counsel on revisions to benefit plan design, policy and operations as appropriate.