Position: Manager, Billing Job Description: The Manager, Billing is responsible for managing all accounts receivable in customer accounts and credit and collections personnel. This person will work under the direction of the Director of Revenue and Receivable Accounting and will supervise all staff members to ensure that all tasks are completed in a timely and accurate manner. Core Responsibilities & Duties: + Establish policies and procedures with input from the Director of Revenue and Receivable Accounting and the Controller and ensure compliance by the appropriate staff + Mentor and manage direct reports. Responsible for interviewing, hiring, training, coordinating/assigning tasks, performing annual evaluations, etc. + Ensure accurate and timely billing + Analyze new customers’ needs and implement processes as needed + Set up new customers and communicate new processes to the field and billing staff as needed + Analyze and update monthly accounting reports as needed, unbilled reports and revenue reports + Monitor weekly billing progress + Collaborate with the Collections manager to address problem accounts to address Billing issues + Work closely with the IT department to develop new systems and processes + Other duties as assigned Qualifications: + Associate or bachelor's degree and 2-5 years’ experience in the field of business, finance or similar + Possess leadership and supervisory skills/potential + Have strong computer skills, ability to adapt to multiple systems + Possess strong analytical and interpersonal skills + Be a self-motivated problem solver + Rate and contract experience preferred + Accounting background preferred + Computer comprehension, including knowledge of Excel, Word, and e-mail functions + Ability to communicate effectively verbally and in writing + Ability to multi-task in a fast-paced environment + Ability to carry out assigned projects to their completion + Ability to establish and maintain effective working relationships with employees, supervisors, officers, vendors, and the public) + Transportation experience preferred but not required Skills: + The ideal candidate will possess a “can do” attitude with a “will do” work ethic + Must have the ability to work in a fast-paced environment + Strong verbal and written communication skills + Experience with AS400 operating systems and Oracle Financial Systems is a plus + Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer. #IND About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team