Equal parts advisor and operating partner, Amazon’s team of Business Coaches (BCs) support our Delivery Service Partner (DSP) business owners as they build and grow independent last mile package delivery businesses.

The Manager will lead a team of BCs dedicated to helping Amazon improve the quality of its last mile delivery network in Americas. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.

What You'll Do
As a Manager, you will lead a team of 6-12 Business Coaches who each partner with 20-40 DSP owners assigned to delivery stations across a region. BCs on your team oversee a portfolio of owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. Together, you’ll provide support for owners by removing obstacles and improving financial, operational, and safety outcomes across the network. You’ll also lead your team to collaborate with a cross-functional team of internal stakeholders including, but not limited to, station operations managers, program managers, compliance, legal, and finance. The right leader will help analyze problems, action insights, deliver recommendations, and drive change both internally and externally.

You will lead and develop a team that is consistently and effectively:
- Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network
- Guiding owners as they manage an array of financial and operational issues and navigate frequent program changes
- Facilitating regular business reviews to discuss overall performance and new opportunities, as well as to provide benchmarking data and insights.
- Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
- Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience


Key job responsibilities
- Hire and develop your team of BCs
- Use expertise and judgment to determine the right goals, inform account management activities, and design long-term solutions
- Work and lead both strategically and tactically
- Define strategy in a sometimes ambiguous environment, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome
- Handle complex problems/efforts, decisions, and escalations including diving deep to deliver results
- Set and adjust priorities both independently and on behalf of the local team
- Work collaboratively in a team environment in various stakeholders
- Travel (2-3 days a week); the role is based out of our Nashville Corporate Office, but this individual will travel regularly to delivery stations to support BCs and DSPs in market


About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.