Requisition Number: 99408
Business Excellence- Manager
Location: Delhi NCR, Bangalore, Hyderabad, Pune
Insight at a Glance
14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list #14 on Forbes World's Best Employers in IT – 2023 #23 on Forbes Best Employers for Women in IT- 2023 $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
As a Manager, Business Excellence, you will drive simplification across the organization, build quality DNA within the organization, streamline processes, and drive standardization.
Conduct internal audits for business and enabling areas based on the agreed minimum standards
Partner with practice leads/managers on identification of improvement opportunities
Lead improvement initiatives for the firm
Conduct quality trainings thereby instilling quality DNA within the organization (Lean, Six Sigma, ISO, ITIL, etc.)
Lead knowledge management initiative. Document customer success stories, customer journey mapping
Establish best in class quality framework for delivering consistent and predictable operational framework
Drive standardized service level measurement framework at practice/client level, including definitions, data capture and reporting
Collaborate with relevant stakeholders to drive action plans from feedback received through NPS/CSAT
What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Medical Insurance Health Benefits Professional Development: Learning Platform and Certificate Reimbursement Shift Allowance
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Today's talent leads to tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India