As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The Manager will be responsible for the development of programs that increase business optimization, reducing voluntary and involuntary turnover and increasing organizational capability across dispatch, logistics and collections departments. **II. Essential Duties and Responsibilities** + Responsible for overseeing the development of programs that support strategic objectives. + Develops an evaluation method to assess program strengths and identify areas for improvement. + Coordinates and integrates multiple enterprise solutions projects with a large scope and complexity in an environment for business change. + Develops an understanding of the day-to-day operations of logistics or collections department and provides daily support to managers in ensuring process, quality and budget performance. + Works with senior management, various board and steering committees, functional leaders and individual team leaders by contributing strategic vision and integrating a broad range of ideas regarding logistics and business solutions development. + Responsible for deliverables, cost, schedule and quality of one or more enterprise solutions projects. + Plans projects, allocates and directs staff and other resources to accomplish project tasks and maintain control over the project(s). + Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions. + Drives the project(s) and the organization toward achieving business results. + Identifies and ensures continuous development, improvement and implementation of WM key business processes within the enterprise and within Centers of Excellence + Focuses on consistency and quality in the implementation of process improvements and is involved in the post-implementation verification. + Participates in the development of training/coaching programs and the implementation of coaching processes. **III.** **Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience + Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience required. + Experience: Five years of relevant experience in dispatch, logistics or collections (in addition to education requirement) required. + . B. Certificates, Licenses, Registrations or Other Requirements + None required. C. Other Knowledge, Skills or Abilities That Contribute to Success + Must be able to travel regularly. + Effective communicator with the ability to lead and influence others. **IV. Work Environment and Essential Functions** Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply". Equal Opportunity Employer: Minority/Female/Disability/Veteran