REQ11893 Manager, Cage (Open)

POSITION SUMMARY:

The Manager, Cage efficiently manages and operates the Cage Department, on a shift basis in accordance with business objectives and the corporate vision.

PRIMARY RESPONSIBILITIES:

Generic to all Cage functions:

Ensures the provision of professional and timely service to our customers, maintaining a current knowledge of the property and facilitiesEnsures all duties are performed in strict compliance with relevant policies and procedures and department’s operating proceduresConsistently seeks to develop a trusting relationship and working rapport with team members and ensures a positive approach to work, whilst assisting with the training of new and existing staffPerforms ad hoc tasks as required by the Management

Cage Manager functions:

Manages all Cage staff during shifts ensuring proper workforce allocation according to specific positions and seniorityCarries out daily briefings related to procedures changes and any issues pending as requested by Senior ManagementSupervises the balancing process of all Cage workstations; identifies and solves any issues related to the operationReports in a timely manner any attendance issues and suggests immediate solutions for the proper operation of CageAssists with staff performance feed-back and records any incidents or training needs related to performanceAccurately up-dates Senior Management on any issue related to customers and takes the necessary actions while on shiftAssists Senior Management with establishing the departmental business plan and setting of Key Performance Objectives for the Casino CageAssists with the development, implementation and maintenance of business improvement processes which enhance operational systems efficiencyEnsures all duties are performed in strict compliance with the relevant policies and procedures and Cage Department Operating Procedures.Maintains awareness of and report on matters consistent with the compliance and risk management programEstablishes a strong rapport with all Casino Staff and customersAssists in the control of the Casino’s flow of cash and chips and suggest the purchase of monies and chips as necessaryActs as an ambassador to VIP guests and premium players, including providing personalised service with regards to casino finance mattersPerforms all Cage associated administrative duties as required, i.e. reporting and enforcing anti money laundering policies and procedures and assisting Cage management with the preparation of various statistical data for reporting purposesCollates and prepares daily, weekly and monthly reports to send to Cage managementPerforms ad hoc duties required by Cage Management but not limited to Cashiering functions to meet business demands

KEY PERFORMANCE INDICATORS:

Cage workstations are filled according to business needsAccurate implementation of SOP and timely communication of any changes affecting the Cage operation as decided by the Senior ManagementStrong knowledge of the Cage operating systemsProper training delivered to all Cage positions as per Management indicationGuests are provided with personalised service according to the company standardsTimely and accurate recording of information and statistical analysis of information pertaining to the compliance and risk management program and all related mattersConstructive relationships are built with external contacts, internal customers and team membersAdequate supply of cash and chips availableAdheres to, and supports the Company’s Vision & ValuesClearly understands the strategic Vision of the Company and how it impacts on the Business Unit/functionUnderstands and properly applies AML and compliance policies

QUALIFICATIONS:

Education & Experience

Minimum 5 years’ experience as a Cage SupervisorMinimum 2 years’ Managerial experience within the Gaming industry

Skills

Able to proficiently communicate in English both spoken and business writing skillsKnowledge of Cage operations in an international environment is a plusKnowledge of general casino operationsGood knowledge of Ms Office, experience with any other Casino Software is an advantageAttention to details and ability to work under pressureProves employee and customer orientationHas strong problem solving, critical thinking, leadership and coaching skills

PERSONAL COMPETENCIES:

Maintains confidentiality of informationDisplays the highest level of integrityAble to work shifts in a 24/7 operation and stand for long periods of timeIs trustworthy, well presented, outgoing and highly motivatedMotivates others to achieve business objectives and common goalsEncourages people to work as a teamAchieves agreed objectives and accepts accountability for resultsMotivated to adapt to a dynamic, fast paced but closed environmentOccasional travel to different properties where additional staff is needed may be required