Manages the day to day operations of the department by supporting the case management and interdisciplinary healthcare team in facilitating patient care through the continuum. Monitors department activities to ensure optimum case management, including education, competency and accountability of the licensed staff who provide services to patients. Provides clinical oversight and training in collaboration with the Department Educator and leadership team to ensure staff competence, and develops core case management standards and programs to facilitate optimal patient care and effective transitions to an alternate level of care. Responsible for identifying key performance indicators for the department, ensuring all professional and organizational standards are kept, and ensuing organizational and staff accountability. The Manager will also be responsible for recruitment, hiring, staff development, performance improvement, and progressive discipline as necessary. In addition, program planning, budgeting, and longer term strategic planning for the department in keeping with organizational vision and goals are significant aspects of this role. This position will come in contact with patients in the neonate, infant, child, adolescent, adult, and geriatric age groups. Employee performs clinical duties in accordance with population specific guidelines and adheres to National Patient Safety Goals as outlined in policy and procedures. Provides cross coverage in all settings as required in the care continuum, including weekend rotation.

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