As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Centralized Dispatch Manager

Hybrid – Must reside within the Florida Market area and be able to commute to the Pompano Beach, FL location weekly.
Weekly travel to Pompano Beach and other hauling sites within the Florida market is required.

I. Job Summary

The Centralized Dispatch Manager oversees the daily operations of centralized dispatch, ensuring efficiency and effectiveness in service delivery. This role is responsible for developing and maintaining performance metrics, productivity standards, and cost management processes. The manager works closely with sales, customer service, and operations teams to address challenges related to efficiency, safety, and service, all while maintaining a strong focus on customer satisfaction.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned as required.

Manages the day-to-day operations of centralized dispatch.

Assists in meeting districts residential, commercial, and roll off efficiency goals.

Communicates roll off capacity to districts.

Ensures district rosters are reported to central dispatch daily.

Develops, implements, and maintains processes, procedures, and programs to improve safety, productivity, and profitability of the site.

Maintains and understands Service Machine standards.

Runs daily Service Machine reports to verify recovery and carryover percentages.

Delivers verbal and written disciplinary action to employees when necessary.

Conducts performance reviews for employees using the PDS process and other appropriate performance management tools.

Recruits, selects, hires and ensures training of dispatch employees.

Performs other duties as assigned.

III. Supervisory Responsibilities

This job has no supervisory duties.

  IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

 

A. Education and Experience

Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.

Experience: Two years of supervisory or management experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Proficiency using computer applications to record, analyze, and report information

Work experience resolving human resource and labor relations issues. 

  V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

Normal setting for this job is: office setting and/or landfill/outdoor.

 

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by site.

 

If this sounds like the opportunity that you have been looking for, please click "Apply.