We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.   Numerator provides brands and retailers with a unique, 360-degree understanding of consumer behavior across the globe. We are shopper-centric, continuously monitoring the purchase and usage behavior through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.   Numerator is looking for a talented and passionate Client Delivery Support area to join our team in our India Vadodara office.  The position reports to Vadodara Regional Operations Centre (ROC) Director and you will lead the Client Delivery Support area and help Numerator achieve the business goals of the function area. The person is responsible to coordinate and liaise with stakeholders in Onshore on running the business as usual and driving implementation of operational strategies and ensuring correct and timely deliverables. The Person will be focused on people management and continuously improve Operational processes to make them more efficient, reliable and cost effective. As a member of the Managers team is responsible to work in a team spirit   Responsibilities: Lead effective delivery management by ensuring high-quality work within agreed timelines. Lead collaboration with onshore leaders and stakeholders across different geographical locations to efficiently manage the Client Delivery Support function. Drive the smooth transition of processes to the India Centre of Excellence (COE) based on the strategic roadmap and timely deployment. Develop and deliver advanced reports and dashboards to meet the evolving needs of stakeholders. Champion continuous improvement initiatives to enhance team productivity. Lead and manage the span of control with data-driven performance management. Align team members' performance Key Performance Indicators to promote and deploy a data-oriented approach. Implement mechanisms to motivate team members based on their performance. Ensure appropriate succession planning for managers and expertise roles within the function area. Effectively lead and resolve conflicts within the team. Build strong client and client service relationships, deliver exceptional service, and drive client satisfaction. Be able to offer delivery alternatives that satisfy the customer's need and are productively more efficient