Job Summary

Job Description

What is the opportunity? 

The CX & Digital Design team at RBC Insurance is looking for a CX Design Strategist (Manager) to join us! You will re-imagine client journeys and create design strategies to drive adoption of new experiences for RBC insurance. In this role, you will report into the Senior Design Strategist, and you will be responsible for supporting and assisting the team in building out a robust client experience design practice in a highly agile, fast-paced and innovative environment.

What will you do? 

•Uncover valuable client and employee insights and translate them into a clear set of needs and opportunities for innovation

•Help develop and execute different approaches to achieve research outcomes: from high-level strategic visioning, to client needs exploration, to journey mapping, prototyping and experimentation

•Contribute to designing solutions with cross-functional teams that can be executed as strategies or developed as products

•Inspire and lead the cross-functional teams through HCD processes, providing strategy, insights and process design, to facilitate effective, creative problem solving team direction and decisions

•Provide recommendations that inform  user experience design and influence product design

•Support the evolution and development of techniques, processes and frameworks as best practice tools and processes to apply to customer experience design challenges

What do you need to succeed? 

Must have

•An undergraduate Degree with a preference for a degree in Sociology, Psychology, Strategic Design, HCD, innovation or a related field

•A minimum of 5 years of experience in consumer research, design, design strategy, multi-stakeholder projects/engagements, workshops to drive prioritization and comfort in leading an end to end design thinking process

•Proven experience in developing customer experience journey maps, personas, monitoring concept to execution in a large complex organization and excellent ability to build strategic narratives and bring them to life as well as monitoring trends and innovation opportunities

•Multi-disciplinary experience or experience in a combination of a minimum of three of the following: Consumer Experience, Digital User Experience, Strategic Design, Product Design, innovation Strategy

•Strong consultative skills, work experience and a demonstrated ability to provide advice and expertise on multiple complex, high impact, and mission critical initiatives simultaneously

•Excellent communication and presentation skills

•Well-developed impact and influence skills

Nice to have

•Experience working in a large matrix organization or corporate environment

•Experience working in financial services or adjacent industries

•Background in Digital Design or Product Design

Special Conditions

Please note this is a 12 month contract position.

What’s in it for you? 

•A comprehensive Total Rewards Program including bonuses and flexible benefits

•A dedicated manager who will support, coach, and work with you to develop an individual career growth plan

•The ability to drive transformation and shape the future of the business

•A healthy work/life balance with non-negotiable value for your time

•Being part of an inclusive, collaborative, and high-performing team

Job Skills

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-01-09

Application Deadline:

2025-01-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.