Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Key Responsibilities:

Project Leadership:

Be responsible for day-to-day operations of client projects, ensuring timely and high-quality delivery.Lead technical and service aspects of studies, resolving design issues and evaluating study requirements.Act as the primary liaison between internal teams and clients, ensuring seamless communication and coordination.

Client Relationship Management:

Represent the company at client meetings, kick-off sessions, and audits.Facilitate customer teleconferences, visits, and reports, providing regular updates and ensuring client satisfaction.Translate client needs into accurate project proposals and handle budget adjustments.

Operational Excellence:

Ensure compliance with Good Manufacturing Principles (GMP) and company Quality standards.Collaborate with Quality Assurance/Regulatory teams to resolve issues and mitigate risks.Coordinate financial forecasting, revenue recognition, and final production verification for invoicing.

Team Management:

Lead and evaluate team performance, providing coaching and mentorship to new members.Drive cross-functional process improvement initiatives to enhance project delivery.

Global Project Oversight (if applicable):

Lead large-scale clinical trial projects, ensuring risk-mitigated, on-time delivery.Serve as the central point of contact for global projects, defining goals and tracking progress through unified dashboards.Coordinate global financial reporting and project close-out activities.

Qualifications:

Advanced degree in a health-related field (e.g., life sciences, healthcare, or business administration).10+ years of experience in client services, project management, or a related role within the life sciences/healthcare industry.Proficiency in project management tools (e.g., Microsoft Project, Salesforce, GPMS) and GMP standards.Strong organizational, analytical, and interpersonal skills.Confirmed ability to build and maintain client relationships while handling complex projects.

Skills:

Excellent verbal, written, and numerical abilities.Strong interpersonal and relationship-building skills.Proactive problem-solving and customer-focused mindset.Ability to prioritize tasks and handle multiple projects effectively.

Key Competencies:

Strategic thinking and decision-making.Leadership and team development.Financial acumen and budget management.Risk management and issue resolution.