As a Manager, Clinical Operations you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
ResponsibilitiesWhat you will be doing:
The Manager of Clinical Operations is responsible for recruitment, growth, and development of Clinical Operations employees. They provide
leadership in the implementation of ICON's quality initiatives and business processes, achievement of its management goals and objectives
within the framework of the company mission, policy and philosophy.
Responsibilites:
Manage and develop ICON employees to ensure high quality work performance and retention of high quality employees.
Specific accountabilites may vary by area of expertise:Develops plans to support growth and career development of assigned Clinical Operations employees as well as manage the delivery of quality performance in line with their job description.Ensures staff development and performance feedback are provided through activities such as mentorship and career developmentCommunicates team and individual goals and expectations to ensure direct reports understand their responsibilitiesResponsible for managing the performance of staff, including providing input into salaries, bonuses as well as nominations for promotion.Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.May conduct assessment visits with staff as required by SOPsResponsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual expectations by:Reviewing project tasks and timelines and assigning team membersDetermines level and type of employee resources to meet corporate/client/project objectivesSchedules and reviews project tasks, provides leadership in the delivery of services to clientsProvides guidance/insight on aspects of clinical operations, as well as contingency planning, to
accommodate projects while identifying potential impacts to the budgetLeading Clinical Operations employees in the delivery of services to clientsEnsuring staff fulfill their responsibilities in accordance with PRA’s policies, procedures, SOPs, ICH-GCPs, and other relevant regulatory requirementsLiaising with other functional managers to ensure consistency within the companyMaintaining utilization of all Clinical Operations employees within department goalsProvides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable staff by:Performing metric collection and data analysis to support PRA’s continuous improvement in policies, procedures,
and business processIdentifying and implementing process improvements through review of clinical operations SOPs, processes; recommending improvement plans to senior management.Leading task forces to implement process improvement initiativesBuilding teamwork and improving process and productivity by working within and across functional areasBe a point of escalation (internal) for resolution of issues and conflicts.Provides support with proposal development and participates in client presentations and/or bid defense meetings, as
required Qualifications
You are:
Undergraduate degree or its international equivalent in clinical, science, or health-related field from an accredited institution required.Substantial experience using computerized information systems including experience with PC- Windows, word processing, and electronic spreadsheets requiredSubstantial clinical trials development experience is requiredExperience supervising or managing professional staff in a clinical research environment required (at least 2 years preferred)Thorough knowledge of ICH and local regulatory authority regulations regarding drug research and development is requiredRead, write, and speak fluent English; fluent in host country language required.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
https://careers.iconplc.com/reasonable-accommodations
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.