The Coding Operations Manager is essential to the Provider HIM Coding division. This position oversees the daily operations of designated client accounts and team members, focusing on resource scheduling, productivity, quality assurance, employee management, and client relations.

You will:

Customer Retention and Satisfaction

Maintain customer retention and satisfaction at 95% or higher by promptly addressing customer needs and proactively resolving potential issues. Conduct account review meetings with clients

Performance Reporting

Provide monthly performance data to clients (ex. volume metrics, six-month trends, quality audit scores, and productivity levels). Include action plans for performance improvement as needed.

Operational Management

Ensure that direct reports meet established accuracy and productivity standards. Manage performance improvement initiatives by monitoring productivity and quality levels. Oversee the employee requisition process, ensuring timely interviewing and selection to meet customer needs. Implement the onboarding process for new coders, coordinating equipment and access develop training plans, and support structure for successful coder engagement and outcomes. Supervise quality assurance and performance improvement efforts, providing formal development plans when standards are not met. Manage attendance and PTO schedules.

Employee Relations

Conduct regular check-ins and one-on-one discussions with employees. Address employee concerns promptly and escalate issues as necessary. Facilitate biannual growth conversations and ensure timely completion of required paperwork, including new hire documents and performance reviews. Oversee new account startups in collaboration with Client Liaisons.

Supervision, Leadership & Communication

Recruit, interview and hire qualified staff based on defined job responsibilities. Direct the work of employees and manage their career progression. Ensure staffing levels meet quality service requirements as per contract agreements. Maintain employee turnover at or below corporate standards. Provide comprehensive orientation and training to staff, continually assessing and enhancing their competencies, including compliance with HIPAA. Conduct timely and meaningful performance appraisals, recognize achievements, and implement performance improvement plans when necessary. Document unplanned absences and take appropriate coverage actions while monitoring absence patterns. Foster effective employer-employee relations and conduct thorough investigations into employee complaints, involving HR as needed. Delegate responsibilities to a trusted staff member in your absence and ensure they are informed about ongoing operations. Communicate effectively with colleagues across departments to align goals and foster a positive work environment.

What you will bring to the table:

Relevant Associate or bachelor’s degree, a plus if it is from an AHIMA certified HIM Program or Nursing Program. At least 5 years management or supervisory experience in a hospital setting. Industry credentials - RHIT, RHIA, or CCS with at least 5 years of coding experience. Excellent interpersonal and organizational skills required.

Excellent client and customer relations skills required.

Experience with Microsoft Office Suite applications (Word, Excel, and Outlook) preferred. Must be ambitious, accountable, flexible and mature and must always conduct themselves professionally. Must communicate effectively at all levels inside and outside of the organization and express ideas and information clearly and concisely, in both verbal and written form.  Participate in team-building activities, operational improvement initiatives, and professional growth opportunities to strengthen and advance our mission and values.