Communications Manager

Quezon City 

The Opportunity  

This role will be expected to provide direction and leadership on the development of the Internal Communications strategy for Manulife Business Processing Services.  The Internal Communications and Branding Manager will report to the Head of Business Management and will be supporting the MBPS Senior Leadership Team in translating any strategic initiatives into messages and activities that are relevant at the enterprise and employee level.  The role will deliver communications tailored to different internal audiences and in a range of communication delivery channels to most effectively deliver messages to a range of employee and stakeholder groups. The Internal Communications and Branding Manager’s purpose is to engage, inform, and motivate employees across Manila and Cebu Sites

 

What motivates you?  

You obsess about customers, listen, engage and act for their benefit  You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters  You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone  

  

We are looking for someone with:  

Bachelor’s degree in journalism, communications, public relations, marketing or other related field.Minimum of 5 years of experience managing internal/ external communications, social media, public relations and marketing, preferred.  BPO experience is a plus.Relevant qualifications and accreditation an advantageKnowledgeable of various internal communications technology to boost reach, engagement and effectivity.

Nice to Haves:   

Bachelor’s degree in journalism, communications, public relations, marketing or other related field.Minimum of 5 years of experience managing internal/ external communications, social media, public relations and marketing, preferred.  BPO experience is a plus.Relevant qualifications and accreditation an advantageProven excellent presentation and communication skills with executive presence.  Successful candidate should be a proven creative, effective and professional storyteller.Candidate must have the ability to source and craft stories from employees across several layers in the organization.Wide degree of creativity and latitude to create multimedia messaging and content  Strategic Thinker and content plannerFlexible on working hours.  Highly developed project and time management skillsExperience of working in fast-growing, multinational environments and adept in managing organisational change.Thrive in and drive collaboration in a matrix organization.Knowledge and understanding of communications practices, tools and techniques in social media.

On the job you will:  

Develop, plan, implement and monitor the company’s internal communication strategy. Develop a content communications plan and calendar for Manulife Business Processing ServicesDevelop and coordinate all voice of the company, executive and stakeholder communications activitiesWrite/create/produce regular content that informs, engages and motivates all employees and encourages feedback.Ensure all communications channels enable employee feedback. Employ mechanisms and approaches that encourage everybody to feel confident to share their feedback honestly and constructively.Ensure organizational initiatives and projects are successfully communicatedEnsure that all communications (multimedia content and channels) will have a consistent tone and language and is aligned to the Manulife’s Branding principles and values.Lead employee branding activities and collaborate with our HR, Talent Acquisition and creatives services team Ensure internal communications messages are consistent across all mediums and for different departments of the organization. Develop any relevant company policies and programs Track, measure, analyze and deliver reports on current communication effortsWrite press releases for local, national and international media, as required

 Our commitment to you  

Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success  A bold ambition and set of goals to be a leader in driving transformation in our industry  Our best. Every day.  

Learn more about opportunities with us at jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

In Office