A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Manager, Collections.

Principal responsibilities

Lead, plan and co-ordinate a wide range of projects, offshoring migration, process review, system and manpower related issues to ensure smooth delivery of credit collection servicesProvide prompt responses and recommendations on credit policies to adapt to the fast and changing marketTake legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver’s Office / Outside Trustee on bankruptcy related mattersHandle and manage debt collections agencies (Third Party engagement), formulate guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelinesPropose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs