Job Title

The Manager Consulting Services is responsible for leading, managing and directing implementation support activities for Omnicell.

 

Responsibilities

Provide leadership and work direction for a remote team Manage and balance the workload of the team and facilitates problem solving as needed.Managing alignment of the company to customers.Quarterly revenue responsibilities and revenue risk mitigation based on companies’ annual financial goalsDrives the use of best practices for advising and consulting throughout the project life cycle for optimal customer outcomesAssist in setting and execution of the strategic direction for Omnicell Professional Services team within your product segmentSupports hiring and onboarding of new staff and provides opportunities for career development and training.Provides front line leadership and support to team by demonstrating Omnicell’s Core Values Instills a positive attitude and motivates team members by maximizing team and individual performance.Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.Analyze actual performance against the project plan such as; timeline performance, utilization, customer satisfaction, and employee engagement and make necessary adjustments consistent with plan objectives.Management and oversight of the following areas:  revenue process, implementation best practices, process/workflow consulting and education.Develops, maintains and rebuilds partnerships with internal and external stakeholders Continually seeks better ways of doing business.Support and participate in developing and executing effective practices, tools, and standards for implementations.Demonstrated ability and executing effective practices, tools, and standards for implementations.Builds commitment to common goals; creates an environment of collaboration.Embraces change.Manage time and resources effectively to meet company objectives.. Participate in strategic initiatives.Focus on customer experience during the implementation process.Drive change.Recruits, hires and develops a high performing team.Maintain strong industry and product knowledge.

 

 

Required Knowledge and Skills

Background managing clinical systems/software projects in the acute care market.Financial understanding of budgets, P&L and revenue goals.Strong communicator, articulate and persuasive to key people both within and outside of the organization.Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.Demonstrated ability to apply tact and diplomacy when addressing all levels of staff.  Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.

Basic Qualifications

Minimum 3 years’ experience with previous people management experience in healthcare setting w/ Associates Degree or Professional Healthcare Certification 

OR 

BA/BS in Healthcare, Project management, Business Admin, Finance, or MIS

 

 

Work Conditions

Remote/field based role.50% Travel required. Management of a remote team.Extended hours in front of a computer using video technology.Work across multiple time zones.