Manager, Core Financial Services Technologies – Santa Ana, Costa Rica

Are you looking to play a key role in strengthening software quality for maintenance and enhancements performed by the managed service partner onshore/offshore team? Can you see your career ambitions thrive in a global business? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Manager, Core Financial Services Technologies.

Western Union powers your pursuit.

The position is part of our Information Technology team. As a Manager, Core Financial Services Technologies you will be responsible for partnering with the IT Business Unit Directors and business stakeholders in establishing and leading enterprise-wide, cross-functional and strategic initiatives and working with onsite and offshore teams to deliver solutions.

Role Responsibilities

Working with the IT Business Unit Directors and Business Leadership to understand business strategy and direction and to propose solutions that address business needs and challenges. Managing onsite-offshore coordination and delivery of the solutions. Managing project demand from intake, discovery, planning, scheduling, staffing and development through production deployment. Managing a mixed team of employees, onshore and offshore contractors located throughout the US and internationally. Ensure the projects are delivered on time and within budget. Ensure frequent, continuous and effective communication with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms. Manage all projects (small, large), track issues and closure associated with the portfolio of responsibility.

Role Requirements

Minimum of 5 years’ experience in a related field and a bachelor’s degree. Demonstrated, applied experience establishing and delivering complex projects. Extensive experience delivering projects in onshore/offshore model. Project management for waterfall and/or agile SDLC’s Managing project budgets and accurate estimations Identify and mitigate risks and issues quickly to avoid impact to programs Experience with Microsoft Office tools (Word, Excel, Power Point, Projects, Visio) Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity Comfortable interacting with individuals at all levels of the organization from the technical developer up to C-level executives Ability to navigate a highly diverse organization effectively Experience with stakeholders and demand management Focused and versatile team player that is comfortable under pressure. Ability to communicate at all levels with clarity and precision both written and verbally Strong presentation skills Ability to remove barriers and enable teams to complete their objectives Proven track record with delivering projects on time and on budget

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista In-house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-YA1 #LI-Hybrid

Estimated Job Posting End Date:

02-27-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.