REQ11894 Manager, Count (Open)

POSITION SUMMARY:

The Count Team Manager is responsible for directing and overseeing the accurate counting and recording of all gaming revenue received.

PRIMARY RESPONSIBILITIES:

To oversee that the Count Team will achieve departmental Key Performance Objectives (KPOs)Will ensure provision of professional and timely service to our customers, maintaining a current knowledge of the Melco complex and facilitiesTo oversee the timely and accurate collection (where required), counting and recording of revenue i.e. cash and cashless vouchersTo oversee the preparation of cash as it’s prepared for bankingTo oversee the input and verify relevant data and documentation for various reporting purposesTo oversee all duties are performed in strict compliance with relevant policies and proceduresConsistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staffTo oversee the organisation and conduct departmental orientation and induction, ensuring adequate information is disseminated to new recruits regarding product knowledge etcTo maintain all equipment to ensure all remain in working order

KEY PERFORMANCE INDICATORS:

The department will achieve KPOsTimely and accurate collection, counting, recording and verifying of revenueConsistency in the delivery of established service standardsConstructive relationships are built with customers and team membersAccurate demonstration of product knowledgeStrict adherence to regulations and Melco’s Policies and ProceduresPerformance requirements of reports satisfiedAttention to detail

QUALIFICATIONS:

Education & Experience

Preferably will have a minimum of 2 years experience within the Count Room environment of a Casino complexAt a minimum will have previous cash handling experience in the Banking industry

Skills / Competencies

Adheres to, and supports the Company’s Vision & ValuesDisplays a high commitment to improving customer serviceMotivates others to achieve business objectives and common goalsEncourages people to work as a teamAdopts and implements new approaches and practices to meet changing circumstancesClearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function.Anticipates and assesses issues, risks or opportunities facing the Company and applies effective, creative solutionsAchieves agreed objectives and accepts accountability for resultsHas proven employee, customer and banking orientation