REQ11892 Manager, Credit (Open)

POSITION SUMMARY:

The Manager, Credit is responsible for assisting with the efficient management and effective operation of the Casino Credit Control in accordance with business objectives and departmental service standards.

PRIMARY RESPONSIBILITIES:

1. Responsible to the setting and achievement of departmental Key Performance Objectives (KPO’s) for the Casino Credit Control.

2. Ensures all Credit incoming requests are processed, and its subsequent information are disseminated to other departments across Melco properties and other overseas offices in a timely and accurate manner to provide a consistent level of service to customers.

3. Ensures that all Credit information required is collected, evaluated/verified and input in a prompt and correct manner in all systems needed and for all reporting purposes.

4. Performs all Credit associated administrative duties as required.

5. Assists with the remaining business improvement processes that enhances operational systems and for any other reporting purposes.

6. Assists with the development, maintenance and revision of policies and procedures pertaining to Casino Credit Control operations. Ensure all duties are performed in strict compliance with all relevant policies and procedures.

7. Reviews documents and reports and maintains awareness of any deviation and report on matters consistent with the compliance of policies and procedures.

8. Establishes and maintains a strong rapport with our people and our customers, ensuring the provision of professional, timely and accurate service.

9. Assists in evaluating and reviewing of training for continuous improvement and identifying training needs.

10. Performs supplementary administrative tasks and other departmental ad hoc.

KEY PERFORMANCE INDICATORS:

1. Assistance in ensuring that the Business Plan objectives are carried out.

2. Performance and succession requirements are met.

3. Adherence and execution of all departmental services levels standards, relevant policies, and procedures.

4. Timely and accurate recording of information and statistical analysis of information pertaining to the compliance and risk management program and all related matters.

5. Constructive relationships are built with internal customers, team members and external contacts.

6. Strict adherence to Melco Policies and Procedures and including Standard Operating Procedures for Casino Credit Control.

7. Performance requirements of reports are satisfied.

8. Attention to all details.

QUALIFICATIONS:

I. Experience

Previous experience in Credit related field, preferably Gaming or Banking industry.Previous experience in supervisory level.Must be able to proficiency communicate in English up to Senior Management, national and overseas offices.

II. Education

Preferably with tertiary education or its equivalent job experience

III. Skills / Competencies

Adopts and implements new approaches and practices to meet changing circumstances.

IV. Other Attributes

Adheres to and supports the Company’s Vision & Values.Displays a high commitment to improving and continual excellence customer service.Motivates to achieve business objectives and common goals.Encourages people to work as a team.Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/Function.Achieves agreed objectives and accepts accountability for acceptable results.