It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Who is the Manager, Credit Operations?

The Manager, Credit Operations role is responsible for administering Ingram Micro’s Values in accordance with U.S. Credit Policies and Procedures by minimizing bad debt and maintaining an acceptable DSO. The Manager works with their team to target customers that are showing an increasing DSO and collaborate with the customer and internal partners to improve their payment habits.  

Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables. Reviews and makes recommendations regarding bad debt or write-offs. Investigates and analyzes credit risks, using available internet and credit agency tools and information. Develops and maintains relationships with outside credit agencies. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.

Who is the successful Manager, Credit Operations

As a successful Manager, Credit Operations you drive an exceptional customer experience, effectively develop and coach your staff, build trusting relationships with external and internal customers, and possess strong understanding of accounts receivables and its impact on company results. Also, must have the confidence to make credit decisions that will affect Ingram’s sales independently and/or make clear and concise recommendations to the Executive Leadership when decisions may impact the business.

The role requires you to be the following:Support the company’s sales growth initiatives and DSO matrix’s, while maintaining acceptable levels of bad debt through collections, reconciliation, and dispute management.Manage a team of Relationship Managers to accomplish the above objectives.Work independently and follow through on assignments with minimal direction.Monitor the teams accounts receivables to ensure timely payments.Resolve challenges by implementing efficiencies and optimizing work processes.Follow through on commitments and make sure others do the same. Act with a clear sense of ownership.Provide guidance and delegate to get the work, task or job completed.Establish an environment where people are motivated to do their best to help the organization achieve its objectives.Maneuver comfortably through complex policy, process, and people-related organizational dynamics.Knowledge of the full suite of financial solutions partners have access to and ability to collaborate with Credit Development when a customer may benefit from one of them.Leverage relationships with internal/external customers.Instill trust in the team and organization through honestly, hard work, and integrity.

Knowledge and Skills:Ability to communicate complex issues effectively and precisely in a concise and logical manner (written and verbal) Strong negotiation and collaboration skills requiredAbility to work in a fast-paced environmentAbility to multi-task and prioritizeProven track record of making successful decisions

Requirements: Associates degree with a focus on business or related field3-5 years of management experience or 8-10 years of general business experience or equivalent combination of education and experience

The typical base pay range for this role across the U.S. is USD $80,400.00 - $136,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.