POS-27587

 

Manager, CS Financial Strategy and Operations  

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Global Manager, Contract Management Strategy & Operations to join our team. We are a group of analytical professionals looking to drive operational excellence and strategic decision making across HubSpot’s Customer Success organization. Primary responsibilities will focus on deeply understanding the Contract Management team, strategy, and impact to our customers, taking into account global demands and nuances, and developing and implementing cross-functional programs, processes, and tools to address key opportunities. In this role, you will drive tight alignment between Operations and Customer Success leadership at HubSpot, while ensuring Contract Management has access to the tools and data they need to effectively help our customers grow better.

You are someone looking to make an impact, driving business decisions through business partnership and data-driven recommendations. You have the appetite to gain a full understanding of HubSpot’s business, along with the inner workings of the Customer Success organization. You are a collaborative leader, stakeholder manager and problem-solver who will work closely with members of Customer Success and RevOps.

In this role, you will:

Partner closely with CS leaders to drive global revenue retention in their organization at scale Act as a trusted advisor to the Contract Management leadership team in developing the go-to-market strategy and running the business Have depth of expertise in Contract Management strategy, processes, and data to co-create with leaders across functions Manage and develop analysts to define and drive data-driven customer renewal strategies from planning through execution.  Partner with analysts to craft narratives around business and program performance ensuring we have the reporting infrastructure to answer any questions we may have about the business

We are looking for people who:

You are a self-starter, who is motivated by problem-solving and taking ownership  You are exceptionally analytical: able to identify trends and craft narratives on performance, passionate about taking ideas from initial analysis to execution, and have comfort and ease leveraging data to inform decision-making and to influence strategy You have a proven track record of professional success; industry experience in renewals, finance, strategy, operations, or consulting in the technology/SaaS industry preferred You have a record of effective people management and mentorship, specifically with analysts  You’re highly skilled in stakeholder management or business partnership and have excellent communication skills that enable you to drive influence  You have strong business consulting, strategic, analytical, organizational, and project management skills You operate well in a fast-paced environment and can adapt to the ever-evolving landscape of HubSpot’s financial priorities and requests

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. 

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. 

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