Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.
PositionTitle: Manager, Customer Education
Location: Home/Remote North Carolina
We are seeking a Manager, Customer Education, to lead our customer education team and drive customer success through exceptional training and enablement.
What you will do Lead a high-performing team of customer education professionals.Foster a positive and collaborative team culture that prioritizes innovation and continuous improvement.Provide mentorship and coaching to team members to enhance their skills and knowledge.Develop and execute a comprehensive customer education strategy aligned with business objectives and customer needs.Oversee the entire customer education lifecycle, from onboarding to advanced training.Create and curate high-quality training content, including instructor-led training (ILT), self-paced learning modules, and video tutorials.Leverage Docebo to design and deliver engaging learning experiences tailored to different customer segments and roles.Utilize data and analytics to measure the effectiveness of training programs and identify areas for improvement.Empower customers to maximize the value of our Observability and Acceleration solutions through effective training and enablement. What makes you an ideal candidate Bachelor's degree in education, Instructional Design, or a related field.7+ years of experience in customer education, training, or a similar role.Proven experience managing and leading teams.Deep understanding of the Networking and Application Performance industry and its challenges.Proficiency in using Docebo or similar LMS platforms.Strong project management and organizational skills.Excellent written and verbal communication skills.Ability to adapt to a fast-paced, dynamic environment. What we offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About RiverbedWith a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.
We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Riverbed encourages all of its U.S. employees to be fully vaccinated for COVID-19, but does not presently require its U.S. employees to be fully vaccinated unless such vaccination is required by applicable law or the duties of the specific position. If a specific position requires an employee to be fully vaccinated because of either applicable law or the duties of the position, then the offer of employment will be expressly conditioned on the individual being fully vaccinated for COVID-19 on or prior to their start date and providing proof of such vaccination unless the individual is legally exempt.
Check us out on:
www.riverbed.com
@LifeAtRiverbed
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