Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Job Track Description:

\n\n Assists others in achieving goals.\n Manages performance appraisals and pay reviews.\n Manages training for 3 or more employees.\n Manages hiring and termination actions.\n Requires broad technical expertise and company/industry knowledge.\n Is accountable for program management functions.\n\n

General Profile

\n\n Accountable for team performance and results.\n Manages professional employees and/or supervisors.\n Adapts plans and priorities based on resource and operational challenges.\n Takes action based on policies, procedures.\n Receives guidance from managers.\n Provides technical guidance to employees, colleagues, and customers.\n\n

Adaptability

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*Anticipates the need for change and dedicates the required resources

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*Promotes and fosters acceptance of changes and addresses the concerns of staff members

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*Makes change happen by setting a direction and a course of action in accordance with priorities, consistent with regulations, rules, and policies

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*Monitors the implementation of change activities

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*Adjusts the team’s approach to embrace changing circumstances

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*Demonstrates an understanding of impact of change and manages risks accordingly

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Emotional Intelligence

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*Self-awareness: be aware of and understand one's own emotions and recognizing the emotional states of others and being able to respond in a way that meets their needs

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*Self-management: ability to effectively control and express emotions, remain calm under pressure and make clearheaded decisions

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* Social awareness: able to read emotional cues and adjust their behavior, accordingly, know when and how to provide recognition and when to give constructive and critical feedback. Also involves having empathy, or the ability to understand and share the feelings of others

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*Relationship management: ability to effectively manage relationships, both personal and professional, build trust, resolve conflict, and inspire others

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Strategic Management

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*Applies business analytics and methodologies to establish program priorities. Makes rational judgements from the available information and analysis

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• Translates analytical vision into programmatic strategic plans by positioning the LOB to respond to emerging trends and meet strategic goals

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• Builds a shared vision and identifies strategic directions based on the company mandate and priorities, taking into account regulations, rules, and policies, and taking stakeholders’ needs into account

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 • Provides the analytical means and resources to achieve strategic goals

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Planning & Organization

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*Sets clearly defined work and development objectives and target dates for self and team or LOB

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*Coordinates and manages the deployment of human and financial resources within team or LOB

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*Identifies and introduces effective and efficient ways of organizing and managing programs and operations within team or LOB

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*Stays informed about team’s work and progress against target dates and milestones

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 *Remains aware of issues supporting or hindering progress and anticipates potential challenges and ensures that contingency plans are in place to respond to the changing environment                                          *Takes action to resolve tensions and problems by identifying suitable solutions that are in compliance by providing guidance and support to team members

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Continuous Process Improvement

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*Develops and applies effective approaches to program development and implementation

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*Regularly reviews procedures and/or systems with teams to identify required improvements and apply them to processes

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*Evaluates results and assesses the effectiveness of processes and systems with a view to identifying lessons learned

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*Identifies ways to improve systems and structures to deliver services with streamlined resources

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Personnel Management

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*Develops plans for team members participate in coaching, cross-training and knowledge sharing activities, and dedicates the required resources

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*Identifies and establishes systems and mechanisms to facilitate development of best practice and knowledge management

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Decision Making

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*Maintains a broad perspective, respects the competence and responsibilities of others, and delegates decision making and accountability appropriately

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*Ensures that confidentiality is maintained during the decision-making process and that team members comply with the applicable regulations, rules, and policies

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*Takes into consideration various and complex matters, as well as alternative options and ways to address issues, before deciding on a course of action

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*Takes full responsibility for decisions and the actions of the staff members supervised, and remains open to revisiting a decision to address changing circumstances

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Client Orientation and Partnership Building

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*Promotes cross-functional partnerships for knowledge and resource sharing

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*Builds high level networks and partnerships with the client, leveraging their resources in support of the LOB program and priorities

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*Creates a supportive environment to enhance partnerships and alliances, to promote effective use of resources and comparative advantages of the client

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Advises SR leadership in identifying long term and mutually beneficial solutions for clients and the company 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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