Manager, Customer Project Management United States + Apply + + + + About CentralSquare Technologies CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient. Job Description What We’re About At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. Looking to grow your career? That’s great! We believe in growing and cultivating careers here. There is plenty of room for growth for motivated people. Hard work should be rewarded. We are committed to providing competitive compensation with a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely. The Role This role will be responsible for the overall planning, directing, and coordination of project activities and resources for assigned projects. This role may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. This role works with moderate supervision with some latitude for independent judgment. The work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. Requirements: + Initiates, plans, executes, controls, and closes projects. + Assembles the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the project. + Manages project scope, including project deliverables, timelines, client responsibilities, and expectations. + Forecasts, tracks, and manages projects toward the achievement of the progress and revenue targets. + Uses requirement-gathering techniques to record detailed customer requirements, enhancements, or feature requests in order to establish project deliverables. + Creates and maintains detailed work plans and documentation for project implementation. + Communicates and reviews work assignments with the team. + Manages day-to-day project activities. + Establishes timelines for each phase of implementation (e.g. kickoff, BPR, configuration, conversion, system review, training and go live). + Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project. + Consistently exercises effective communication and follow through and acts as the client’s single point of contact during the project implementation. + Obtains sign-off on the completion of major project milestones. + Prepares regular status reports and facilitates status meetings with CentralSquare team and customers. + Encourages creation of lessons learned document during the execution of project work. + Follows up with team members to proactively avoid repeat problems for future implementations. + Conducts customer visits during project implementation. + Creates weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete. + Participates in the development and implementation of standard project management processes and best practices. + Consistently demonstrates accurate forecasts of revenue for projects. + Works independently and in a team environment and shares knowledge with others. + Displays good communication skills with a customer service focus. + Comfortably and effectively present to audiences of various sizes. + Performs all other duties as assigned. Skills & Requirements Requirements: + Bachelor’s Degree preferred + 5+ years of Project Management experience or equivalent education + Knowledge of project management methodology and processes. + Intermediate skills in MS products including Excel, Word, Outlook, Project, and PowerPoint + Must be able to comfortably and effectively present to audiences of various sizes + Must be able to travel up to 25% travel during the implementation of projects. One more thing: Extended skill sets are welcome and encouraged so don’t be afraid to send us your resume even if you are a bit uncertain. Okay-last thing, promise: Share this with friends; we could have something that suits them too