Manager, Customer Service Training
Thermo Fisher Scientific
Work Schedule
OtherEnvironmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
Position Summary:
As a Site Training Manager you will be leading a local team of training professionals to deliver an excellent training experience to the MSD service organization. You will forecast, plan, direct and coordinate all training activities to meet the business needs. You will be responsible for reporting progress and status of departmental activities and make decisions driven by factual information and in line with global processes and quality standards.
Key Responsibilities:
Work closely with key services regional and global partners to plan and implement training delivery to close agreed skills gaps Ensure all training delivered within region is tracked and measured against agreed important metrics Coordinate and balance resources to meet the services requirementsStay aligned with the global training staff on common global processes and quality standards for trainingEnsure efficient ways of working and (internal) customer satisfaction Ensure that departmental deliverables are available for our (internal) customers on time and of high qualityInteract and align with (external) projects to ensure efficient implementations of e.g., new tools and processes for trainingDevelop the team members, by mentoring, goal setting, structured feedback, and providing challenges for growthWhen required actively participate in training facilitation and deliveryManage cost center to budgetPeople Specification:
Bachelor’s degree is preferred but equivalent combinations of education, training, and relevant work experience may be consideredUp-to-date knowledge and education in didactical methodologiesProven ability to lead and develop teams at a global levelAbility to deal with changes effectivelyExcellent communication ability and people managementAbility to communicate effectively to a broad variety of audiencesExcellent working knowledge of effective project management, data analysis, budgets and resource planningExperience with systematic problem-solvingUnderstands business circumstances and can integrate them into executional realityInternational experience preferred
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