MAIN OBJECTIVES :

Seeking an experienced highly motivated candidate for Cohu Data Intelligence Systems (DI-Core) team. Opportunity to join a global team working on an innovative high growth data analytics software products to optimize equipment performance. Ideal candidate will have a strong interest in problem solving, leading cross functional teams, automation equipment for manufacturing (Cohu type equipment), advanced data analytics software, predictive maintenance, yield/quality improvements and machine learning/AI. Work directly with customers to improve overall satisfaction with DI-Core products.  Ensure customers get fast time-to-value.  Assist customer to get highest ROI using DI-Core products. Build strong relationship and customer loyalty to retain customers. Drive DI-Core software evaluations locally at customer sites to shorten time to customer acceptance and purchase order. Advocate for customer and DI-Core products.   Understand how customer requirements relate to the broader DI-Core strategy.  Provide feedback on customer requirements to the DI-Core product teams for new features or new product development to up-sell to customers to grow DI-Core revenue. Pro-actively drive resolution of customer issues impeding the success of DI-Core products by identifying issues, working with the global team to find resolutions and using good communication skills.

RESPONSIBILITIES :

Provide technical expertise and support for Cohu data analytics products. Interface with customers, sales, marketing and development teams to deliver high growth solutions to our customers.  Customer Success Manager acts as a communication bridge between the customer and DI-Core teams. Must be able to communicate technical details of DI-Core products and value proposition to customers with a broad range of background such as Production, Senior Management, IT, data scientists and engineering. Must be proficient at using DI-Core software products.  Delivers demonstration and training to the customers.  Knows the ins and outs of DI-Core products to assist customer in optimizing their usage. Develop presentation, videos and tools to communicate the value of Cohu data analytics products to our customers.   Be able to document and promote real use cases of the DI-Core product providing value to the customer. Develop strong and long-term customer relationships with frequent interaction and efficiently resolving issues. Consistent on-site engagement with the customer to ensure usage of DI-Core products and gather feedback on customer experience with the tools.  Keep customers engaged and using DI-Core software products. Directly responsible for DI-Core evaluations at customer sites.  Ensures success of evaluations by developing and aligning with customers on statement of work, target measures, schedules and resources.  Drives customer and DI-Core teams to meet deliverables and schedules.  Tracks all deliverables and schedules to complete evaluations in a timely manner. Provides feedback to DI-Core engineering teams on issues related to the products and works with the team to find resolutions satisfactory to the customers. Develop and share best practices with team members to continuously improve quality, effectiveness and efficiency of processes.

ESSENTIAL QUALITY EXPECTATIONS :

Seeks continuous improvement in own job processes Provide accurate and high quality reporting and presentations Well organized, strong engineering problem solving skill

REQUIREMENTS & QUALIFICATIONS :

A bachelor or master’s degree in engineering science discipline 5+ years of technical experience in data analytics or semiconductor markets Understanding of semiconductor market and high-volume manufacturing Previous experience in engineering, technical support, applications, sales, business development or field service engineering role. Knowledge of Cohu handler products preferred Proven experience working directly with customers Leadership and change management skills to drive Cohu data analytic strategies Team player with good working attitude and interpersonal skills Experience working with global teams and remote manager Self-motivated and independently make decisions or set priorities Strong written and spoken English communication skills Efficient with MS (Power Point, Excel, Project, Word) Ability to develop and present power point presentation to customers Customer related travel estimated 50% of work days

Flexibili to travel domestically and internationally as required