The Data Analytics Manager role is responsible for high level management and delegation of day-to-day e-discovery project tasks, reporting to the Director. Additionally, the role is tasked with developing strategic initiatives critical to the ongoing development and improvement of the Data Analytics Department. The Manager is also responsible for the assignment and tracking of ongoing client projects, internal strategic initiatives, and metrics/revenue tracking in conjunction with the DA leadership team. Finally, the Manager is tasked with employee development within the Department.
ResponsibilitiesCore Competencies (based on Consilio’s Values)
Be flexible and embrace changeTake ownership for providing outstanding serviceValue and respect the contributions of others, building trust and relationships with the teamTake initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thingRecognize, develop and celebrate individual and team successesLead with conviction
Essential Responsibilities:
Management of Projects
Maintain the project assignment tracker, which records project assignment, applicable workflow, and related metricsCommunicate, implement and monitor quality standards on all project deliverables Plan and manage internal and external project communications (with client and internal team), ensuring effective exchange of project information and deliverables Track and manage monthly project billing entryGenerate and distribute pre-determined reporting metrics and KPI's on a regular basisTeam Leadership
Collaborate with colleagues and act as an internal leader with respect to junior team membersSuccessfully manage team members with varying skill levels and individual requirementsPerform escalation traffic control to ensure issues are addressed promptly; internally manage client facing issues, and escalate to leadership, if necessaryIn partnership and collaboration with leadership, manage team utilization, onboarding, training needs and serving as a primary point of escalation related itemsProvide performance review metrics to leadership and support as they provide feedback to assigned reportsSubject Matter Expert
Use Data Analytics resources and knowledge to document and deliver internal education and process improvement initiativesBe considered internally as the expert on broad initiatives related to Data Analytics executionSales Support
Be able to speak competently to Consilio's Data Analytics service offeringsResearch historical examples of services provided, project metrics, and other supporting informationUse research to provide to support client quarterly business reviews and new engagement objectives Qualifications Bachelor degree requiredLitigation support / legal industry experience7 years of progressively responsible experience in management-related rolesWillingness to travel domesticallyDemonstrated experience managing multiple, concurrent projects/initiatives/objectives involving cross-functional teamsDemonstrated ability to manage client expectations and maintain client satisfactionProactive approach to problem-solving and the ability to anticipate client needsThe ability to confront unexpected problems quickly and effectivelyStrong teamwork, communication (written and oral), client management, and interpersonal skills
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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