Purpose

As part of the Trading team in Digital, the Digital Trade & Ops Manager is responsible for supporting the Trading Team with all trading related activities.  
 
The role works closely and collaboratively with teams across the business – in particular with Digital Buying & Merchandising, Central & Regional Merchandising, Digital Third Parties, Marketing, Content Operations.  

 

Responsibilities  
 

Responsible for the global trading operations  Monitor and report on key operational trade metrics to analyse performance and present back in weekly and monthly review meetings  Work closely with Supply Chain & Customer Service to understand E-commerce customers KPIs including NPS, On-time delivery  Global e-commerce stock management – working with central and regional product and operations teams to ensure sufficient stock to support e-commerce trade  Proactively work with Supply Chain & Regional teams to understand & manage product deliveries  Work closely with Supply Chain & Retail Ops across regions to drive omnichannel sales, and to look for opportunities to improve services (e.g. Collect in store, In-store device sales, Pullback)  Develop strong relationships with stakeholders across Buying & Merchandising, Supply Chain, Content, Marketing  Coordinating across cross-functional teams to ensure smooth operating processes, product availability and timely order fulfilment  Collaborate within Trading, and with Marketing, Buying & Merchandising, Supply Chain to ensure that events, trading moments are accounted for in demand planning and reflected in warehouse capacity planning  Responsible for managing global e-commerce operations processes to ensure smooth operations  Monitor and report on e-commerce returns and collaborate with cross functional teams across Supply Chain, Digital Product, Merchandising, and Content, to look for ways to reduce and optimise  Work with Payments & Fraud team to develop understanding of declined orders, fraudulent activity, as well as developing strategies for regional online payment types  Support Buying & merchandising to asses in-season product performance by region/hub, incl stock covers, ST etc  Collaborate with Digital Product team to enhance e-commerce omnichannel & operational capabilities and overall customer experience  Monitor industry & competitor trends in relation to e-commerce, omnichannel, digital capabilities, retail operations best practices, and look for opportunities to implement  Working with Data and Analytics team to better understand our customer, operational metrics, hypothesis testing and to enhance and develop reporting 

 

Personal Profile

Experience within digital trading  Proficient in data analysis and forecasting  Solid experience in Microsoft Excel and other data analysis tools (Tableau, Looker, Power BI)  Experience working with trading, operations and Supply Chain  Experience in luxury fashion environment  Accuracy, great attention to detail  Analytical, excellent numerical skills   Strong excel skills  Good Communication skills and teamwork 

 

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.