Job Title

Business Context

The Reservation area is the core element of many Amadeus products: it handles critical steps on trip reservation including booking, ticketing, and PNR (Passenger Name Record) management.

Within the RES division, our department Booking and Synchronization Management (BSM) covers a comprehensive range of features related to the booking of travels or ancillary services, be it online or offline, through EDIFACT or NDC (New Distribution Capability). We manage this entire matrix of orchestration processes, as well as all the corresponding representations in the PNR.

With the travel industry rapidly changing, we are involved in key projects this year for Amadeus, both on travel agency business, like NDC standard or the new Universal Distribution initiative (UDIP), and on airline business, with projects for Star Alliance or Saudi, or the transformation to the Offer/Order model (Nevio). Transversally, we are finalizing the migration to the Cloud, and we value continuous improvement as part of our core values, through SSI or other kinds of proactive maintenance streams.

About the team

Within BSM, the Reservation Data eXchange (RDX) team is responsible for the synchronization of the PNR with all external systems: other GDSs (Global Distribution Systems) & airlines systems, through TTY or NDC (OrderChangeNotif) connectivity. This synchronization happens in both directions, with external systems triggering a change that needs to be reflected in our PNR (TTY in / OCN in), as well as changes on PNRs that need to be communicated to external systems (TTY out / OCN out).

The team has the end-to-end responsibility of those components and includes all engineering profiles: PDAs (Product Development Analysts), Software Developers, QA (Quality Assurance) Engineers, and DevOps (Development Operations). The team members are involved in 4 different trains, covering Distribution, Airline IT, and Technical areas.

An upcoming challenge for this team is also the evolution of this very critical synchronization feature into the Offer/Order world (Nevio, UDIP). Creating the vision of what synchronizing systems will mean in the future, as well as during the long transition, will be key to ensure the team is ready to continue to deliver all the expected business value while managing the functional and technical debt imposed by this transformation.

Your main responsibilities

People Manager

Manage a team of staff employees and be accountable for their performance and results. Set performance objectives, conduct performance reviews, and recommend actions.

Coach staff for their career development depending on their job profile, modeling best practices.

Implement actions to raise the engagement of the team, connecting with team members and supporting them in their day-to-day challenges and their development.

Ensure timely and appropriate communication to team members regarding company/organization information.

Foster a collaborative mindset in the team, providing support and expertise on the components for studies, deliveries, and production investigations.

Vision & Accountability

Define a vision for the team in line with the department strategy and operational challenges and translate it into a concrete action plan.

Define and share the technical/functional team roadmap and vision according to the department/division/company objectives.

Optimize the efficiency of the team based on knowledge and experience with the policies, procedures, and business plan. Suggest alternatives, improvements, or new techniques in processes, flows, operational models, and plans.

Collaborate with other software development, architecture, solutions, and QA teams to ensure that software systems are designed for testability, stability, scalability, and performance.

Technical Excellence

Serve as a resource across multiple areas, proactively addressing challenges.

Act as a liaison within the team for best practices defined with Principal Engineers/PDA/QA.

Report on team activities.

Work with significant independence, with some guidance from the Senior Manager.

About the ideal candidate

Minimum of 4 years of experience as a people manager, with experience in managing and developing high-performing teams.

Effective leadership and interpersonal skills with the ability to motivate and engage team members.

Effective communication skills for clear team and organizational information dissemination.

Ability to coach and mentor staff for career development and performance improvement.

Experience in fostering a collaborative and inclusive team culture, with proficiency in setting performance objectives and conducting performance reviews.

Solid understanding of software development processes and best practices, with the ability to collaborate with software development, architecture, solutions, and QA teams to ensure software systems are designed for testability, stability, scalability, and performance.

What we can offer you

🎯A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process

The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé.

Are you the one we’re looking for? Apply now

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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