Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To prioritise client demand aligned to Enterprise Direct (ED) business requirements in order to inform the development of client journeys in country. To ensure utilisation of all new platforms and components amongst Enterprise Direct teams and ensure Enterprise Direct migrates to a fully digital environment.

Qualifications

Bachelor’s Degree in Commerce or related. 

Additional Information

Experience:

5-7 years: Experience in general banking i.e. products and processes. Experience in data mining and forecasting. Knowledge of Customer Experience Solutioning and digital design principles. 

Key Responsibilities:

Clarify team roles, ensuring that clear new business sales targets are set and that resources are profiled and recruited accordingly.Identify client opportunities and problems through client facing business teams (Inbound and outbound), unpack the scenario and
propose a plan / development to respond to the client need.Identify client opportunities and problems through client facing business teams (Inbound and outbound), unpack the scenario and
propose a plan / development to respond to the client need.Identify opportunities to add value to the client through the ecosystem methodology.Facilitate regular tracking and review of metrics across all channels in order to implement corrective actions in cases where the
system stability, data quality or utilisation result is not in line with expectations from both a client experience and adoption perspective.

Behavioural Competencies:

Convincing PeopleDirecting PeopleExamining InformationExploring PossibilitiesShowing ComposureTeam Working

Technical Competencies:

Customer Understanding (Business Banking)Customer Understanding ( Consumer Banking)Financial AcumenRisk IdentificationRisk/ Reward Thinking