Job Title Manager, Events Center Operations Agency Tarleton State University Department Campus Operations Event Center Proposed Minimum Salary Commensurate Job Location Stephenville, Texas Job Type Staff Job Description The Manager, Event Center Operations works under the supervision of the Event Center Executive Director with the primary focus of advancing event details with clients and front of house (FOH) operations. FOH operations include, but are not limited to security/screening, ushers, box office, guest services, etc. Work hours: Mon-Fri; 8:00 AM – 5:00 PM or as work requirements indicate; This position may require work beyond normal business hours, weekends, and holidays; This is an on-site position located in Stephenville, Texas. Must be able to work remotely as requested by the university in times of inclement weather or other special circumstances. Responsibilities: + Works with promoters and clients to understand their expectations of a successful event. + Serves as facility liaison to promoters and clients. + Establishes event needs based upon promoter and client expectations. + Communicates staffing and logistical needs to internal departments and outside agencies and vendors. Staffing needs include, but are not limited to ushers, security, medical, box office staff, etc. + Ensures proper execution of staffing deployments, equipment rentals and house logistics to meet promoter and client expectations. + Develops event budgets to ensure profitability. + Prepares event and labor estimates and ensures final invoicing is processed and paid. + Ensures contractual obligations and facility/university policies are maintained. + Oversees all aspects of ticket sales and customer service for all ticketed Tarleton State events (not including NCAA athletic events), including but not limited to university signature events, concerts, road shows, etc. + Prepares seating and event diagrams. + Participates in setting and achieving revenue generation goals. + Works with finance department on timely and accurate event settlements. Education and Experience: + Bachelor’s degree in applicable field or equivalent combination of education and experience. + Five years related experience. Preferred Experience: + Experience with management of public event facilities and safety procedures. + Experience working on several projects simultaneously with specific deadlines. Knowledge, Skills, Abilities: + Knowledge of practices and procedures related to event logistics and operations. + Genuine passion for service with the goal of exceeding guest expectations through the demonstration of enthusiasm and dedication to providing exceptional service. + Strong teamwork abilities through collaboration, nurturing relationships within the team and valuing the importance of achieving shared goals. + Enjoys handling unexpected challenges with flexibility and composure. + Capable of quickly adjusting to changes in the work environment to ensure guest satisfaction and safety. + Thrives in a dynamic and fast-paced work environment. + Meticulous attention to detail. Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. Salary Commensurate with experience Salary Range The target base annual salary range is $59,370 to $84,311 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees: Educational Benefits - employee perks that help enrich, grow, and foster career and professional development: + Family Education Benefit (Tuition Scholarship) (https://www.tarleton.edu/scholarships/employees/) – scholarship opportunities for Tarleton employees, their spouses, or their dependents available after 6 months of continued full-time employment. Click the link to learn more about this incredible Texan benefit! + Masters Educational Assistance (https://www.tarleton.edu/hr/masters-educational-assistance-eligibility-guidelines/) – is designed to invest in and assist employees further their knowledge, skills, and job effectiveness through 100% of eligible tuition and fees being paid on enrollment. Click link for additional guidelines and details! Employee Health, Wellness, and Financial Planning (https://www.tarleton.edu/hr/benefits/) + Fully covered employee health insurance + Reimbursement of Insurance Premium Deductions! The State of Texas contributes to eligible employees’ insurance coverages as of the 1st day of the month following 60 days of employment in an eligible position. For those who elect coverage PRIOR to the first of the month after 60 days of employment, Tarleton State University will reimburse employees the State contribution towards health coverage during those first 60 days. + Dental insurance + Vision insurance + Retirement and Insurance programs Paid Leave (https://www.tarleton.edu/hr/benefits/) Tarleton employees enjoy one of the greatest PTO packages in the area! + Paid sick leave + Holiday pay + Vacation + Longevity pay + Paid Birthday Leave – Tarleton State University awards all leave-eligible employees paid time off for their birthday! Other + Complimentary tickets to all Athletic and Performing Fine Arts events! + Tarleton Employees enjoy two complimentary general admission tickets for athletics and performing fine arts events on campus! Join Texan Nation on the bleachers or in the auditorium. + Employee Wellness Release Time + Staff Gym Membership Discount with Campus Recreation + and other Tarleton Discounts Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled. Application Procedure: During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action. Employment applications must include: + Completed online application + Cover Letter / Letter of Interest addressing qualifications + Curriculum Vitae or Resume + At least 3 current professional references and their full contact information Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application. Incomplete applications will not be considered. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Founded in 1899, Tarleton State University a founding member of The Texas A&M University System, has a rich history and tradition through generations that have inspired educational excellence. Tarleton maintains a commitment to transformational student experiences and career readiness supported by engaged faculty, staff, and alumni mentors. Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), earned the prestigious designation of Doctoral Universities: High Research Activity by the Carnegie Classification of Institutions of Higher Education, and is a member of the NCAA Division I, Western Athletic Conference. Strategic Planning for the Next Decade - Tarleton Forward 2030 (https://web.tarleton.edu/tarletonforward/) All links will open to a new tab + Employee Services (https://www.tarleton.edu/hr/index.html) + Benefits + University Leadership (https://web.tarleton.edu/president/) + Research and Economic Development + Traditions and History (https://www.tarleton.edu/traditions/index.html) Tarleton State University is an Equal Opportunity/ Affirmative Action/ Veterans/ Disability Employer. If you have questions about submitting your application, please contact employment@tarleton.edu .