We’re seeking a hands-on Field Service Manager to lead our field service team, ensuring top-notch customer support, efficient service operations, and seamless troubleshooting. In this role, you’ll oversee on-site repairs, scheduling, and inventory while driving process improvements, safety compliance, and team development. If you have a knack for leadership, technical expertise, and customer satisfaction, we’d love to hear from you! # General Responsibilities + Directs field service personnel performing on-site services including but not limited to troubleshooting, installation, maintenance, and repair of electric system technology. + Executes recruiting, onboarding and training of Field Service staff + Oversees tasks associated with on-site repair of customer equipment and machinery. + Coordinates service contracts with Sales Department + Coordinates schedules, maintenance, inventory, and supplies for Field Services Department. + Supports service failures until the issue is resolved. + Follows up with customer feedback for quality assurance. + Reports to senior management on field service personnel, service, administrative and/or customer needs. + Reports to senior management on performance of service department + Develops and implements policies, procedures, and guidelines to promote the efficiency of service delivery. + Ability to utilize, implement and manage CRM System + Ensures that all customer service issues are resolved effectively and in a timely manner. + Establishes field service employee performance objectives and subsequently evaluates employees. + Supports strategies to drive the overall growth and profit of the field services department. # Experience / Qualifications + Bachelor's degree and 6 or more years of experience in related field. + Comprehensive knowledge of electrical system technology. + Comprehensive knowledge of the field's policies, procedures, and practices. + Experience leading and directing the work of other employees. Educational background is flexible provided candidates have the equivalent of a Technical School/ Training with 6 or more years of relevant experience in a related field. Comprehensive knowledge of electrical systems (up to 600VAC & 2000VDC), electro-mechanical technology, control systems, and remote Monitoring . Comprehensive knowledge of the Standard industry field's policies, procedures, and practices. Performs complex tasks. Recommends policies, practices, and procedures that have a significant impact on the organization. Training & Experience with National Electrical Code (NFPA 70), Electrical Safety in the Workplace (NFPA 70E) and OSHA 10/30 are required. # Work Environment This job is in an array of different environments and locations. Primarily in outdoor environments. Some work is inside an industrial facility. Working around low, medium and high AC and DC voltages. This role routinely uses standard personal protective equipment such as required Safety Glasses and Safety shoes as well as hearing protection and gloves, as required. # Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. + Constantly move objects and use abdominal and lower back muscles to provide support over time without fatigue. Specific abilities required by the job include positioning oneself to lift or move objects weighing to 40 pounds, pushing and pulling objects with up to 200 pounds. + Constant movement and use of limbs. Specific abilities required by this job include prolonged standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and frequently pinching and/or gripping. + Frequently observe, detect, discern, and convey information. Specific abilities required by this job include near, far and color vision acuity, peripheral vision, depth perception and ability to adjust focus. + Requires good manual dexterity and coordination, and stamina. Specific abilities required by this job include the frequent requirement of overtime work. # Travel Routine domestic travel is required; periodic international travel may be required. *This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization. \#LI-JL1 #LI-Hybrid # Base Salary Range: $95,200.00 - $130,900.00 _At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs._ # Smarter _Together_ + Collaborating at Sensata means working with some of the world’s most talented people in an **enriching environment** that is constantly pushing towards the next best thing + Employees work across functions, countries and cultures gaining **new perspectives** through mutual respect and open communication + As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy) Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata\_china\_recruitment\_privacy\_policy.pdf) **NOTE: If you are a current Sensata employee (or one of our Affiliates), please** **back out of this application** **and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.** Return to Sensata.com **Read our Fraud Advisory (https:** //www.sensata.com/careers) # Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at **sensata.com** and follow Sensata on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) , **Instagram (https://www.instagram.com/sensatatechnologies/)** and X (https://twitter.com/Sensata) . # Note to applicants for positions in the United States: + Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law. + View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . + Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com # Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf