The incumbent is responsible for managing the Fieldglass Procurement Operations Support Team in MBPS while improving existing processes to drive operational excellence. Focusing on continuous improvement of process, tools, and people to keep develop the evolve the overall capabilities of the team. Reporting directly to the AVP, Head of Procurement Shared Services, the Manager, Fieldglass Support is primarily accountable for leading the teams in ensuring timely and accurate service delivery. 

Position Responsibilities:

Leadership / Management Manage teams and coordinate with multiple business units on daily activities and projects related to Sourcing, Contract Drafting, Vendor Management, Source to Pay and Vendor Onboarding, Contract repository, Governance, and controls,

Build out effective and efficient operations by continuously improving operational effectiveness and motivate teams to achieve service excellence

Pro-actively establish and implement service, quality and productivity initiatives for teams continuous improvement Translate operational business strategy into workable plans for team execution while setting a clear direction, processes, resource allocation, and accountabilities

Perform managerial duties such as goal-setting, hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT Ensure that all Service Level Agreements and Statement of Work (SOW) between MBPS and Business Unit comply with the standards and are met at all times

Improve team effectiveness by implementing, monitoring and reviewing training policies and guidelines Manage and maintain all contracts, contract policies and procedures and document tracking and reporting requirements

Stakeholder Management and Change Management Lead Manage a strong strategic working relationship with business unit contacts Provide effective and regular communication with all stakeholders

Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.

Collaborate with senior leaders on strategic planning, leadership and identifying opportunities for the business to improve performance

Lead integrated change management efforts (e.g., communications, training) across the end-to-end process of procurement operations

Lead and coordinate with procurement operations leaders in identifying, designing and implementing approved improvement initiatives as well as providing regular coaching on initiatives led by others

Required Qualifications:

Minimum 7 years related to similar role and responsibilities in a Procurement team.

Bachelor’s degree in law, Supply Chain, Business, or Finance MBA degree is preferable

Excellent interpersonal and negotiation skills and the ability to develop close working relationships and work collaboratively with internal and external customers

Excellent interpersonal and communication skills and the ability to develop close working relationships with all levels within the organization

Superior people management and organizational skills with exceptional attention to detail and result-driven

Strong customer focus, can-do attitude and a passion for producing high-quality work

Trustworthy with high standards of personal integrity Adaptable and able to thrive in a fast-paced environment

Ability to manage risk, evaluate priorities and manage a high volume of work Ability to draft/review contracts

Skills: Must be a procurement expert along with working knowledge on contractual law. Experience implementing Procurement Purchase to Pay, Sourcing and Travel and Expense Audit Knowledge of Concur expense tool preferred but not required Professional experience in a shared service operations model Strong analytical and problem-solving skills Hands-on team leadership and management experience Proficient with MS Excel, Word, SharePoint

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement