Job Summary:

Lead, guide and direct employees to include setting targets, monitoring performance, providing coaching, counseling and development. Responsible for all hiring, training and terminations; ensuring they are processed according to proper guidelines with appropriate levels of follow-up on timely task completion. Create and implement action plans for daily operations to ensure productivity, quality and customer service standards are met and/or exceeded. Monitor and follow up on opportunities for improvement and ensure corrective actions are taken and are effective. Serves as second escalation point for employee questions and issues; resolves issues and keeps senior management informed Track, monitor and report on budget activity to ensure excessive cost is minimized and budgets are met Develop and monitor programs and procedures for alignment with best practices; follow up and implement continuous improvement opportunities; train, lead and guide others for understanding of new programs, procedures, etc. Network with key stakeholders to ensure a high level of customer service (internally and externally) and relationship building Manage and monitor all terminal and shop procedures are up to date and revisions are clearly communicated timely Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

Bachelor’s degree with emphasis in business or any combination of education and experience, which would provide an equivalent background. 2 years of leadership experience required 2 years of LTL experience preferred Excellent written, verbal, listening and presentation communication skills Excellent quantitative and problem solving skills Strong attention to detail and organizational abilities Strong computer skills required Must be willing to travel as needed Excellent customer service focus Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job Must be able to comply with all company policies, rules, procedures and Code of Conduct Must be able to interact well with others Must be able to work independently, or in a team setting Must be capable of working under tight time constraints in a high volume environment with multiple priorities Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check Must be authorized to work in the United States

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.