Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

 

Royal Caribbean Group’s Supply Chain Team has an exciting career opportunity for a full time Fulfillment Manager reporting to the Director, Supply Chain Procurement.

 

This is an on-site role in our headquarters in Miami, Florida.

 

Position Summary:

The Fulfillment Manager is responsible for managing and coordinating the activities of the staff engaged in fulfilling the goals and objectives of the Procurement function. The Procurement Manager is responsible for the end to end PO fulfillment process for the Global Fleet. The Procurement Manager oversees the Fleet Services Team in Miami, Manila and Mumbai ensuring on time and in full delivery of all Hotel, Food, and Beverage products. 

 

Essential Duties and Responsibilities:

Plans, organizes, and controls the activities related to the assigned procurement function.  Organizes, manages, and directs the work of the employees in the assigned procurement function, overseeing the assignment of duties and responsibilities for Fleet Services team.   Prepares SOP’s and training materials regarding Procurement systems and Fulfillment policies and procedures.  Provide continuous training to Provision Agent 1, Provision Agent 2, and Lead roles within Fleet Services to ensure Procurement policies are followed.  Analyze and validate complex Storing and Ordering Schedules in collaboration with the Procurement and Logistics teams, ensuring appropriate order lead times and fulfillment cycles based on commodity, shipping condition, and Logistics routing.  Oversees the preparation and delivery of various departmental KPI’s.  Designs, implements, manages and monitors procurement reporting systems to meet company requirements.  Prepares and issues Purchase Orders and Change Notices.  Reviews Purchase Order claims and contracts for conformance to company policy.  Assigns procurement requests to the appropriate personnel.  Negotiates or supervises the negotiation of complex requests for equipment, supplies, and services from suppliers and subcontractors.   Ensures successful project delivery in collaboration with the procurement project management team.   Align forecasts and reporting with the procurement project management team and the procurement strategy team.  

 

Qualifications, Knowledge and Skills:

Bachelor’s degree in business administration or related field (or the international equivalent) and/or relevant work experience preferred.  3-5 Years Managerial experience in a cruise line, supply chain, or procurement related function.  Ability to work in a fast-paced environment with multiple projects and priorities; able to quickly prioritize work for maximum impact.  Ability to manage the financial aspects of the assigned procurement function, including the successful identification of expense reduction through cost efficiencies.  Ability to manage a large team across multiple geographies and time zones.  Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.  Strong in analysis, forecasting, problem solving and quality improvement in the execution of strategies. Ensures total costs are identified and optimized throughout the entire procurement process.   High degree of skill in Microsoft Word, Excel, PowerPoint and Outlook.   Strong written and oral communication skills and be able to work effectively with all senior levels of operational personnel (shipboard and shore side).  Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the public.  Ability to manage a staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. 

 

Financial Responsibilities (For Management Roles Only) 

Responsible for Purchase Order approval Responsible for invoice signing

 

Physical Demands 

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.    The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc.   The employee communicates, listens, compares variables, and assesses information.   The employee regularly moves about the office complex, and may climb, descend, lift, or move 10 pounds. 

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and speak or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to twenty-five pounds.

 

We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

 

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