You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked.  If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a well-organized visionary leader, service oriented, experienced in disability management and able to demonstrate empathy?  Are you able to see the big picture, along with the critical detail and understand how to cultivate behaviour in your team to drive results? If so, consider applying your skills and experience to a leadership position with Group Disability at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey.  You would be supporting our disability case managers in making a difference in our customers’ lives and in return we actively support your professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build a career!

What will you do?

Responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team

Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients

Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development

Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients

Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies

Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.

Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes

Proactively address clients’ needs and address complaints that may be escalated to you.

Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines

Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers

Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business

Foster a strong relationship with Business Development to support proactive client management for assigned clients

What do you need to succeed?

Critical thinking and stellar customer service skills

Outstanding communication skills – written and verbal 

Ability to deal with stressful situations

Ability to deliver difficult news in a tactful and sensitive manner 

Adaptability, flexibility and strong decision making skills

Demonstrated ability to lead through change

Strong communication and interpersonal skills

Solid organizational and motivational skills

Strong analytical and problem solving skills; ability to speak to trends, stats, report cards on clients’ disability experience

Good presentation skills

Knowledge and work experience in group insurance with disability focus

Minimum of 5 years leadership experience

A bachelor's degree or equivalent business experience preferred

What’s in it for you?

Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas

A benefits package including: medical, dental, life and disability insurance, retirement savings and stock purchase plan, and paid vacation

Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

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The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Claims - Life & Disability

Posting End Date:

11/02/2025