Job Overview

Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.

Essential Functions

Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.Performs full assessments of client needs on a regular basis.Provides in-depth training in IQVIA databases, products and service requirements (e.g. report-input deadlines) as needed.Partners with account management to price products.May provide input into local client service strategy.

Qualifications

Bachelor's Degree  ReqFive (5) years of relevant work experience ReqExperience developing and delivering training to clients PrefProficient in PC applicationsChange management/process analysis skillsStrong communication skills, including ability to train, present and deal tactfully with clientsProject management experience in overseeing or contributing in difficult, multi-discipline projectsManagerial skills, including a strong focus on team buildingKnowledge of IQVIA databases and report creation process Accredited in Company service certification program.  Wiling to work in Night ShiftAmenable to work in Mckinley Taguig (Hybrid)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com