Job Summary

Job Description

What is the opportunity?

The Manager, High Risk Client Management (HRCM) supports the Senior Manager, HRCM by supporting execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: assisting in the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, as required; and committing to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

What will you do?

Case Work, Approvals, and Enhanced Due Diligence (EDD)

Prioritize and manage HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD;Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach;Manage the execution of the HRC processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met;Complete risk assessments and execute approval process as applicable for High Risk Clients, partnering with the appropriate Money Laundering Reporting Officers, Business stakeholders, Law Group and other stakeholders as required;Assign an appropriate risk rating to the bank’s clients in accordance with RBC’s risk rating methodology;Review draft STRs before submitting for approval from Senior ManagerReview and approve completed EDD risk assessments, where applicable.

Coaching and Personal Development

Support individual and team performance through effective coaching, feedback, and sharing of best practices;Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Manager/ Senior Manager as required;Where applicable, maintain current knowledge of product risk;Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role;Attend and actively participate in team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required;Ensure timely and accurate completion of worksheet, reports and tools pertaining to tracking of workflow and data analysis;Ensure assigned work is reviewed and completed within appropriate timelines and set benchmarks and provide feedback to support approval of risk assessments, as required;Ensure risk assessment reports and required supporting information is documented and maintained in accordance with RBC policies and procedures;Adhere to RBC Code of Conduct and privacy principles;

Manage Relationships and Collaborate with Service Partners

Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC’s policies and procedures;Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained;Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner;Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational and legal risk exposure to RBC;

Manage Regulatory Risks

Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements;Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML / CTF legislation, policies, and procedures;Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies;

What do you need to succeed?

Must-have

Strong Financial Crimes, AML/Fraud knowledge to prevent the use for RBC’s financial services for money laundering and terrorist financing.Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law Working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates.Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors)Awareness of business applications, industry standards and service management.Awareness of business units within RBC / Industry and how they interact / function.Awareness of banking products, requirements and regulations.All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.Effective and strong written and oral communication skills;Highly developed organizational skills and the ability to work within strict deadlines;Experience working in law enforcement or the financial sector or financial regulatory oversight.Skilled in Microsoft Office Outlook, Excel, Word applications (Level 2 or above).Some management experience.Strong investigative and problem solving skills.Strong analytical aptitude and risk mindset.Highly developed organizational skills and the ability to work within strict deadlines.Ability to work under pressure of tight deadlines, multiple tasks and quick decision.Excellent interpersonal skillsStrong written and oral communication skills.Language skills (e.g. French, Dutch, Cantonese, Mandarin).

Nice-to-have

CAMS designationCSC or equivalent

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.Leaders who support your development through coaching and managing opportunities.A world-class training program in financial services.A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Anti Money Laundering Training, Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-27

Application Deadline:

2025-03-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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