What You’ll Do:
Responsible for providing superior customer service, on-time service delivery and maximizing the profitability for a defined dedicated account with approximately 1-50 trucks and/or 1-50 drivers; position can be located either onsite at a customer’s or USX designated location. This includes driver, office and customer related issues. Creates a sense of partnership between the customer and USX.
Manages all aspects (e.g., resolving complaints, reviews, payroll, home time, terminations) related to drivers and office employees and ensure all company policies & procedures are adhered to.
Ensures all fleet maintenance programs are current on tractors and trailers.
Develops a sense of trust and integrity with the customer.
Accounts for all shipments via a weekly service report.
Actively engages with necessary USX departments (e.g. billing, etc.) to ensure smooth operation for the dedicated account.
Reviews all credit collection and aging reports to increase cash flow.
Ensures equipment and drivers are in place to provide on-time service and meet the demands of the customer.
Analyzes volume figures to forecast surges in business.
Manages all aspects of document control as is relates to the account.
Seek appropriate guidance from leadership on matters that could negatively impact USX financially.
Rotational off-site on-call duty, nights/weekends.