This role will regularly interact with internal and external stakeholders to facilitate AR and client satisfaction activities and collaborate to drive successful outcomes; manage and analyze reporting; and identify opportunities for process improvement. This person will also be responsible for leading and managing a team of operational resources and hiring additional resources as required by business responsibility expansion. 

The ideal candidate will be energized with building a bright future and have demonstrated skill in program management. The ability to quickly build trust and confidence with business stakeholders is also needed. Direct experience with successfully managing AR initiatives, collection related activities, and customer success campaigns is required. They will also have had prior experience working with and leading different operational disciplines. 

3+ years of progressively increased responsibilities in sales operations and operational management is required. Proven track record in managing multiple operational initiatives through completion. Skilled in bringing all stakeholders to the table to resolve complex challenges with competing priorities. Ability to thrive in a dynamic environment and re-engineer business processes where needed that deliver tangible results. This role is responsible for overseeing operational functions, initiatives, processes, and best practices for the PMO team as well as leading, training, developing, and cultivating the global operational team.

The role is highly collaborative and will include partnering with contacts in multiple organizations and lines of business, as well as ongoing engagement with our leadership team and Client Success community. This role has a requirement for in Oracle office work five days per week for the onboarding period and then three days per week after the onboarding period is completed. 

Career Level - M2