CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

The Manager, Intake Implementation is accountable for the planning, design, and execution of intake implementation projects in support of CarepathRx's health system partnerships. As the Manager, Intake Implementation, success will rely on your ability to collaboratively work with internal and external customers to set milestones, hold team members accountable to deadlines, lead cross-functional teams, possess excellent presentation skills, work independently, and manage all aspects of the client implantation process taking projects from contract signing and initiation to successful completion and hand-off to account management. Success and accountability will lie in your ability to deliver project completion within timeline and scope.

Responsibilities

Develop and execute health system partner Intake implementation project specifications, milestones, strategic initiatives, and scope based on customer needs assessment and capabilities

Set, drive, and deliver clear project internal and external customer expectations

Provide regular project updates to stakeholders via clear project milestones and deliverables

Monitor internal and external customer commitments and deliverables ensuring milestone delivery and adherence to project timelines

Develop clear internal and external customer communication strategies

Assess client needs and manage the development of specific client training plans.

Initiate and lead cross-functional team conference calls, video presentations and on-site customer meetings coordinating with both internal and external customers

Accountable for meeting and exceeding Key Business Objectives and Annual Performance Metrics in coordination with direct report manager. Key metrics include, but are not limited to client satisfaction, adherence to project milestones and deadlines, timely and accurate planning, and execution of projects through completion, and successful ability in leading cross-functional teams across multiple projects.

Performs in accordance with system-wide competencies/behaviors.

Performs other duties as assigned

Skills & Abilities

Expertise in the management of multiple projects at differing phases of implementation

Working collaboratively with both internal and external customers fiving projects through completion

Strong healthcare knowledge of health system operations, associated health plans, specialty pharmacy, and pharmacy benefit management (PBM’s)

Drive to meet deadlines and deliver on expected results

Excellent verbal and written communication skills delivering concise direction to all levels of the internal and external customer organizations.

Passion to go over and above in delivering customer-centric service and solutions, driving customer satisfaction

Excellent organizational skills

Detailed oriented

Requirements

High School graduate required.

Bachelor’s degree or equivalent experience required.

3 years leadership experience in a professional environment or other health care environment preferred.

Computer skills and Microsoft office products experience required.

Documented expertise in Intake/Insurance (acute, ambulatory, home health, pharmacy) experience preferred.

Self-motivated needing minimal direction in execution of implementation projects, and internal and external customer communication

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.