Returning Candidate? Log back in! Manager, Implementation Process Location US- ID 2024-3881 Category Development Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other. Pay Range USD $105,270.00 - USD $131,588.00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8:00am to 5:00pm CST Overview

Due to growth, we are adding a Manager, Implementation Process to our Implementation department. 

 

The Manager, Implementation Process will lead a team of Implementation Process Analysts responsible for collaborating with the Implementation Team and their business partners to identify and define client implementation opportunities, strategies, and plans that align with organizational goals. The Manager, Implementation Process provides direction and expertise to ensure senior leadership decision-making is optimal for return on investment. The Manager, Implementation Process will partner with internal SMEs and leaders to develop and document best practices, create tracking and monitoring tools, develop performance metrics, ensure process compliance, and establish continuous feedback loops for the purpose of ongoing process improvement. Tasks include driving the development and constant enhancement of implementation processes, tools, and systems, flexing with industry and client demands and changes.

 

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

Sets team direction, resolves escalations, provides guidance to members of own team. Hires talent, successfully onboards. Motivates, coaches, provides feedback, mentors, guides, and develops othersAdapts departmental plans and priorities to address business and operational challenges, influencing forecasting and planning activitiesEstablishes a project plan with key milestones, clear expectations, and a documented change control, escalation, monitoring, and reporting processWorks with business partners and end users to understand needs, make recommendations, and incorporate processes (workflows, tasks, and dashboards) while establishing standardization and consistency to create, control, and improve client implementation processes ensuring alignment with organization prioritiesLeads implementation program design and program improvement activities, including reporting and analyticsProvides strong organizational change management direction and guidance, giving input into and/or developing relevant policies, procedures, and/or work tools to support new or updated business processes, reporting to relevant stakeholders on benefits, challenges, and progress of solution implementation and effectivenessCreates and oversees processes to gather stakeholder feedback on solution effectiveness, monitors on-going progress of business processes, identifying potential challenges, risks, and/or issues/defect/errors, utilizing stakeholder feedback, compliance data, and process performance metrics to identify continuous improvement opportunitiesDevelops and maintains Implementation presentations, templates and resource documentsOther duties as assigned Qualifications

What our team expects from you?

Bachelor’s degree in Business, Finance, Health Administration or related field, or equivalent work experience required3+ years of experience in healthcare required2+ years of experience leading root cause analysis, establishing and executing effective process improvement or change management plans required2+ years of experience in project management required2+ years of experience with PBM client implementations, benefit configuration, account management, or client services requiredExperience leading and/or mentoring team members requiredProficient in Microsoft Excel, Word, PowerPoint, Visio, and SharePointExperience with client implementations, benefit configuration, account management, or client services in health plans and/or multiple lines of business preferredParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! 

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

 

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