Manager, Implementation Services Do you dream of making a tangible impact on health systems worldwide, guiding teams to deliver remarkable solutions that change how clinicians work, and putting your leadership skills to the test in a dynamic, growth-focused environment? As Manager, Implementation Services at Provation, you will be at the heart of our mission—leading, inspiring, and empowering a talented team responsible for onboarding and supporting customers in deploying our cutting-edge software. Your leadership will ensure that every implementation honors our promise of excellence, partnership, and innovation. Key Responsibilities + Lead and Inspire an Outstanding Team: Recruit, develop, and manage a high-performing team of implementation professionals. Nurture a culture of continuous learning, recognition, and professional growth, ensuring your team is motivated, engaged, and aligned with Provation’s vision and values. + Drive Successful Implementations: Oversee all aspects of the implementation process for Provation’s industry-leading solutions, ensuring timely, seamless, and high-quality rollouts for hospitals and ASCs. Take pride in helping healthcare organizations unlock the full potential of our products. + Champion Customer Success: Cultivate strong relationships with customers, focusing on satisfaction, partnership, and long-term success. Go beyond expectations to deliver best-in-class training, go live support, and consultation services, ensuring every customer becomes an enthusiastic Provation advocate. + Strategic Planning and Execution: Set clear goals and objectives for your team, develop robust implementation strategies, and identify opportunities to innovate and improve. Take ownership of departmental targets and drive your team to meet and exceed annual goals. + Cross-Functional Collaboration: Foster open communication and effective collaboration across departments, ensuring alignment between implementation, product, sales, and support teams. Share insights and feedback to drive continuous product and process improvement. + Resource Management: Ensure optimal staffing and resource allocation to support all products and services. Oversee expense reporting and manage budgets responsibly, maximizing team efficiency and impact. + Innovation and Growth: Lead internal initiatives to launch new specialties, products, and features. Stay at the forefront of emerging trends in healthcare technology and implementation best practices. + Recognition and Rewards: Execute meaningful employee recognition plans that celebrate achievement, innovation, and teamwork. + Uphold Security and Privacy: Handle confidential and sensitive information responsibly, adhering to all company policies and relevant laws related to personal health information and data security. + Other Duties: Embrace new challenges, contribute to projects, and adapt to evolving business needs as part of a forward-thinking organization, leveraging AI tools whenever possible. What You Bring + Education: Bachelor’s degree from an accredited four-year college or university, or equivalent professional experience. + Experience: Four years of professional experience post college preferred, with demonstrated success in team management, healthcare technology, software implementation, or related fields. + Healthcare Insight: Strong working knowledge of the healthcare industry is a significant plus, especially in clinical documentation and workflow solutions. + Provation Expertise: Two years’ experience with Provation software is preferred. + Communication & Leadership: Excellent interpersonal, written, and verbal communication skills, with the ability to develop presentations, write reports and correspondence, and present to diverse audiences. + Tech Proficiency: High competency with Microsoft Office applications and a willingness to adopt new tools as required. + Team Player & Independent Worker: Able to work both independently and as an integral part of a collaborative team. + Teaching Spirit: Ability and desire to teach and mentor others, cultivating talent and building knowledge within your team. + Customer Service Excellence: Demonstrated commitment to exceeding customer expectations, with proven success in customer-facing roles. + Travel: Willingness to travel up to 25% as business needs require, representing Provation at customer sites, observing team members in the field, industry and other events. + Continuous improvement mindset: Critical for identifying opportunities to optimize implementation processes, enhance team performance, and ensure our services evolve with customer needs and industry best practices. Our Core Values + Customer Focused: We put our customers first and build lasting relationships based on trust and respect. + Productive: We work smarter, not just harder—pursuing efficiency and results in everything we do. + Innovative: We challenge the status quo, seeking better processes, products, and ideas to drive business success. + Accountable: We take ownership—seeing it, owning it, solving it, and delivering on our commitments. + Teamwork: We thrive on collaboration, communication, and shared purpose across the organization. Your Impact As Manager, Implementation Services, you will play an essential role in shaping the customer journey for our customers—from initial onboarding to successful adoption and long-term partnership. Your work will directly influence clinical efficiency, patient care, and the reputation of Provation as a change maker in healthcare technology. You will empower your team to deliver exceptional service, foster meaningful connections with customers, and embody Provation’s mission and values in every project. Your leadership will inspire those around you to innovate, collaborate, and strive for excellence—making a real difference in healthcare delivery. \#LI-VL1 **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Provation** Provation is a leading provider of healthcare software and SaaS solutions for clinical productivity, care coordination, quality reporting, and billing. Our purpose is to empower providers to deliver quality healthcare for all. Provation’s comprehensive portfolio spans the entire patient encounter, from pre-procedure through post-procedure, with solutions for physician and nursing documentation (Provation® MD, Provation® Apex, MD-Reports, Provation® endoPRO®, and Provation® MultiCaregiver), anesthesia documentation (#1 Best in KLAS Provation® iPro), patient engagement, surgical care coordination, quality reporting, and billing capture (Provation® SurgicalValet™), order set and care plan management (Provation® Order Set Advisor™ and Provation® Care Plans), and EHR embedded clinical documentation (Provation® Clinic Note). Provation has a loyal customer base, serving more than 5,000 hospitals, surgery centers, and medical offices, and 700 physician groups globally, including 19 of the top 20 U.S. hospitals. In 2021, Provation was acquired by Fortive Corporation, a Fortune 1000 company that builds essential technology and accelerates transformation in high-impact fields like workplace safety, engineering, and healthcare. For more information about our solutions, visit provationmedical.com and follow us on Twitter, Facebook, and LinkedIn. Our purpose at Provation is to empower providers to deliver quality healthcare for all. To deliver on this commitment, we’re guided by our core values – Provation has a culture of CARES:Community - We have a shared sense of improving healthcare, enriching the broader world we live in and serve. Accountability - We own it and get it done with integrity. Respect - We build diverse teams that collaborate and communicate with positive intent and trust. Excellence - We welcome new ideas as we innovate quality solutions. Service - We are passionate about putting customers first. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. **Pay Range** The salary range for this position (in local currency) is 71,100.00 - 132,100.00 This position is also eligible for bonus as part of the total compensation package. The salary range for this position (in local currency) is 71,100.00 - 132,100.00 We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.